BRIEANNA FORD

As a Airport Services Agent at Qatar Airways, delivering the highest level of Customer Service at all customer touch points.

• Constant liaison with Check-in, Boarding, Gate and Baggage Services.
• Supervising Ground Service Partners activities for the smooth acceptance of passengers.
• Directing Arriving/Departing passengers to respective areas such as, Departure Gate, Lounge, Arrival Hall etc.
• Checking entry requirements (visas, residence permits) are met.
• Handling baggage claims.
• On Time Performance.
• Performing pre- and post-flight administration duties.
• Ensuring compliance with Qatar Airways Safety and Security requirements.

In the role of Passenger Services Agent at PlaneBiz Ltd, responsibilities included assisting passengers throughout their travel experience, from check-in to boarding and disembarkation. Handling ticketing, verifying documents, issue boarding passes, check luggage, and providing accurate flight information, including updates on delays, cancellations, or gate changes. Address and resolve passenger complaints professionally and offer support with flight schedules, fares or policies. In addition, ensuring compliance with security procedures, coordinate with airport staff and respond to emergencies such as medical incidents or flight diversions.

Airlines I worked on behalf for,

• Qantas Airways.
• Singapore Airlines.
• Emirates.
• Fiji Airways.
• Jet Star.
• Cathay Pacific.

As a Dispatch Team Member at Office Max Distribution Centre, the focus was on the efficient handling of outgoing shipments and maintaining inventory accuracy. Responsibilities included preparing orders for dispatch, coordinating with various departments, and ensuring timely delivery of products. Attention to detail and effective communication were key to meeting customer expectations.

Serving as an Online Assistant at Countdown involved supporting the online shopping experience for customers. Responsibilities included processing online orders, assisting customers with their queries, and ensuring timely order fulfillment. This role required strong organizational skills and the ability to multitask effectively to meet the demands of a busy online environment.

Trained new employees on company policies, procedures, and customer service standards, While following all food safety procedures. Prepared food items according to company standards and collaborated with team members to ensure a smooth and efficient workflow. Resolved customer complaints quickly and efficiently, Providing excellent customer service.