Summary
Overview
Work History
Education
Skills
Philosophies In The Workplace
Communication Customer Service Skills
Personal Information
References
Timeline
Generic

Brijal (Khushi) Lalani

Weymouth,Auckland

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Operations Administrator Manager

Fonterra (Anchor Franchisee)
11.2018 - Current
  • Booking and scheduling work agendas for the team & management
  • Enhanced communication between departments through regular meetings, reports, and updates.
  • Supported the implementation of new company initiatives, ensuring smooth transitions and minimal disruptions to daily operations.
  • Streamlined operations by implementing efficient processes and procedures for administrative tasks.
  • Increased productivity with organized and effective scheduling, task allocation, and resource management.
  • Reduced operational costs by identifying areas of inefficiency and implementing cost-saving measures.
  • Manage Inventory standards and controls
  • Managed vendor relationships to ensure timely delivery of products or services within budget constraints.
  • Encourage sales and promote all products to all customers; merchandising and merchandising of fridges whilst doing orders to maximise sales
  • Be accurate and thorough with all the required paperwork and accounting for stock
  • Also, ensure all stock loss is kept at an absolute minimum
  • Adhere to our Health and Safety Policy, Food Safety programme, and any other policies/procedures introduced by the Company.

Retail Store Manager

Mobil Station (Sai Group Ltd)
08.2012 - 10.2018
  • Complete store operational requirements by scheduling and assigning employees; following up on work result
  • Demonstrates desired behaviours for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
  • Utilizes company tools to diagnose opportunities and develops action plans to improve performance
  • Banking, ordering, invoicing, stocktake etc
  • Forecasts/reforecast business, focusing on productivity to meet sales goals
  • Maintaining store staff by recruiting, selecting, and training employees
  • Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff
  • Ensure high levels of customers satisfaction through excellent service
  • Complete store administration and ensure compliance with policies and procedures
  • Maintain outstanding store condition and visual merchandising standards
  • Report on buying trends, customer needs, profits etc
  • Deal with all issues that arise from staff or customers (complaints, grievances etc)
  • Be a shining example of well behaviour and high performance.

Education

Diploma in Management Level 5 -

International College of Auckland

Bachelor of Commerce -

Gujarat University India

Diploma in Management Level 5 -

International College of Auckland

Bachelor of Commerce -

Gujarat University India

Skills

  • Stock Management
  • Interpersonal Skills
  • Exceptional analytical and problem-solving skills
  • Ability to remain calm and objective in all situations
  • Able to work autonomously and in a team environment
  • Exposure & knowledge in Customer Service
  • Verbal and Written Communication
  • An attitude to make-it-happen
  • Trustworthy, reliable, hard-working, committed, and flexible
  • Friendly and outgoing personality
  • Telephone Etiquette

Philosophies In The Workplace

I am a hard worker who takes pride in my performance and appearance. I am a fast learner who works well with others and is willing go the extra mile to achieve goals. I enjoy working in a team and helping people in every way that I can. I have great interaction skills and enjoy working with customers, suppliers, and fellow workers.

Communication Customer Service Skills

I have strong customer service and communication skills. I am experienced in communicating with customers face to face, by telephone & email. I am confident communicator at all levels be it with suppliers, work colleagues, customers, or staff. I can work under pressure and to a time schedule. I am a caring, loyal person with a good sense of humour who enjoys spending time with family and friends.

Personal Information

  • Health Status: Excellent
  • Date of Birth: 04/03/87
  • Nationality: Indian
  • Marital Status: Married

References

  • Sunil Achary, Managing Director, Sai Management & Investment Ltd, 027 439 5723
  • Ravin Shankar, Director at RAKS Consulting Ltd , 027 528 6542

Timeline

Operations Administrator Manager

Fonterra (Anchor Franchisee)
11.2018 - Current

Retail Store Manager

Mobil Station (Sai Group Ltd)
08.2012 - 10.2018

Diploma in Management Level 5 -

International College of Auckland

Bachelor of Commerce -

Gujarat University India

Diploma in Management Level 5 -

International College of Auckland

Bachelor of Commerce -

Gujarat University India

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Brijal (Khushi) Lalani