Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briley Jones

Rotorua,BOP

Summary

Knowledgeable Service Advisor with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction.

Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Full Drivers License.


Overview

7
7
years of professional experience

Work History

Service Advisor

Ebbett Rotorua
06.2023 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.

Vehicle Detailer/Company Driver

Rotorua Toyota
05.2021 - 06.2023
  • Increased team efficiency by assisting colleagues on larger or more complex detailing jobs when necessary.
  • Delivered timely service by completing vehicle detailing tasks within established deadlines.
  • Adhered strictly to company policies regarding cleanliness standards, resulting in consistently positive feedback from both management and clients alike.

Waitress

Novotel Rotorua
01.2020 - 04.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.

(Part Time )Waitress /Party Assistant

Chipmunks Playland & Cafe
06.2018 - 01.2020
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

Rotorua Lakes High School
Rotorua, NZ

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Attention to detail
  • Listening skills
  • Strong work ethic
  • Excellent communication
  • Team player mentality
  • Handling customer complaints
  • Complaint resolution
  • Price quoting
  • Goal-oriented mindset
  • Performance goals
  • Service scheduling
  • Workflow management
  • Team collaboration
  • Client rapport
  • Quality control
  • Data entry
  • Cost estimation

Timeline

Service Advisor

Ebbett Rotorua
06.2023 - Current

Vehicle Detailer/Company Driver

Rotorua Toyota
05.2021 - 06.2023

Waitress

Novotel Rotorua
01.2020 - 04.2021

(Part Time )Waitress /Party Assistant

Chipmunks Playland & Cafe
06.2018 - 01.2020

Rotorua Lakes High School

Similar Profiles

CREATE PROFILE
Briley Jones