BRINDA SHARMA
Auckland,New Zealand
Summary
I am dedicated to investigate and apply securities best standards into practise, and I have good problem-solving abilities. My enthusiasm for cybersecurity is demonstrated by my ability to evaluate various security issues and put practical solutions in place. I am eager about advancing my career in cybersecurity and gain more experience in the field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Datacom
Service Desk Analyst
06.2023 - Current
- Providing high quality and efficient customer support to clients.
- Created user accounts and assigned permissions using Microsoft Azure.
- Provide troubleshooting via email and phone
- Following ITIL Processes to identify, troubleshoot and resolve incidents and requests.
- Respond to user's operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Address user's customer service concerns and decide when to escalate problems to specialist teams.
- Engage with user support interactions via telephone and email platforms.
Krispy Kreme
Retail
01.2021 - 10.2023
- Multi-tasking at different stations with the help of effective time management
- Help reach KPI targets for the store by proving good customer service.
- Optimized store displays and appearance via strategic merchandising.
YMCA North
Customer Care Specialist
01.2022 - 08.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Handling customer calls and emails
- Building new networks with the customers to increase memberships.
- Proficient in Microsoft
- Help the centre reach KPI Targets
- Troubleshoot customer enquires.
- Communicated with customers to identify needs and expectations.
- Maintained and managed customer files and databases.
Nando's
Front Of House
01.2019 - 01.2022
- Good Customer Service Skills as a result of effective communication
- Multi-tasking at different stations
- Help reach KPI Targets for the store.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Techtorium
Gateway Cloud Computing
01.2019 - 02.2019
- Working alongside a professional IT team and gaining experience in working in a professional environment
- Learning basic computer networking
- Setting up Virtual PC for end user.
- Worked with cloud architect to generate assessments and develop and implement actionable recommendations based on results and reviews.
Education
Bachelors of Computer and Information Science, Majoring in Networking and Security -
AUT
08.2023
Gateway Course -
Techtorium
Lynfield College
01.2019
Skills
- Project Management Skills
- Time Management
- Critical Thinking
- Communication Skills
- Technical Skills
- Problem Solving
- Verbal and written skills
- Responsible
- Organized
- Excellent work ethic
- Honest and reliable
- Keen learner
- Friendly
- Creative Thinking
- Teamwork and Collaboration
- Multitasking
Certification
Certified in CCNA Switching, Routing, and Wireless Essentials by Cisco, 2021
Timeline
Datacom
Service Desk Analyst
06.2023 - Current
YMCA North
Customer Care Specialist
01.2022 - 08.2022
Krispy Kreme
Retail
01.2021 - 10.2023
Nando's
Front Of House
01.2019 - 01.2022
Techtorium
Gateway Cloud Computing
01.2019 - 02.2019
Bachelors of Computer and Information Science, Majoring in Networking and Security -
AUT
Gateway Course -
Techtorium
Lynfield College
Certified in CCNA Switching, Routing, and Wireless Essentials by Cisco, 2021
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