BRINELLE D’COSTA
Rolleston,Selwyn
Summary
Finance and receivables specialist with 7+ years’ experience across banking, accounting, and aged care, known for improving revenue performance, recovering arrears, and optimising funding processes while building strong stakeholder relationships.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Account Manager – Receivables
Promisia Healthcare Ltd
Christchurch, New Zealand
01.2023 - Current
- Improved billing accuracy and revenue completeness across multiple retirement villages, reducing discrepancies and strengthening reporting reliability.
- Optimised direct debit systems and automated recurring billing in Xero, increasing on-time collections to 96% and boosting cash flow.
- Reduced aged debt by 5% through proactive account management and implemented funding solutions, improving resident approval rates and reducing payment delays.
- Streamlined accounting and reconciliation processes, supporting timely month-end billing and assisted in preparing financial reports.
- Maintained accurate, compliant funding contracts and strengthened relationships with government agencies and funders, ensuring consistent payments and reducing risk.
Finance & Office Administrator
INFIR Limited
Napier, New Zealand
01.2021 - 01.2023
- Managed Xero accounting system, ensuring 100% accurate transactions, reconciliations, and record keeping.
- Prepared monthly financial reports, supporting forecasting and budgeting for 15+ projects.
- Processed payroll, expenses, and IRD filings on schedule, achieving zero compliance errors.
- Approved invoices and coordinated subcontractor payments, reducing processing delays.
- Administered council documentation for engineering and subdivision approvals, meeting all deadlines.
- Supported directors with correspondence, reporting, and scheduling, improving response efficiency.
Food Truck Operator & Restaurant Runner
Shani Family Eatery & Bar
Napier, New Zealand
11.2018 - 12.2020
- Provided high-quality customer service, resolving issues efficiently to enhance satisfaction and loyalty.
- Maintained inventory and hygiene standards, ensuring compliance and consistent operational quality.
- Managed POS transactions and reconciled cash, ensuring accurate financial reporting and record keeping.
Senior Credit Card Operations
Citi Bank
Mumbai, India
08.2017 - 09.2018
- Resolved customer queries and escalations while ensuring compliance with regulatory standards, consistently achieving zero-defect service targets.
- Contributed innovative solutions to improve team performance and streamline processes.
- Collaborated effectively with diverse teams to address product- and service-related issues, driving positive outcomes.
Relationship Manager
Kotak Mahindra Bank
Mumbai, India
01.2017 - 07.2017
- Managed high-net-worth client portfolios, aligning investments with goals and risk tolerance while driving portfolio performance.
- Built strong client relationships and collaborated with internal teams to deliver tailored banking solutions, consistently achieving sales targets.
Personal Banker
HDFC Bank
Mumbai, India
09.2014 - 01.2017
- Acquired new customers and generated referrals, driving business growth while delivering frontline banking services.
- Performed reconciliations and data analysis, supporting accurate reporting and informed decision-making.
Education
Graduate Diploma - Business Management
Eastern Institute of Technology
Napier01.2019
Diploma - Modern Bankers Programme
Times Pro
Mumbai01.2017
Bachelor - Accounts & Finance
Mumbai University
01.2014
Skills
- Accounts Receivable & Payable Management
- Financial Reporting & Reconciliation
- Assisting in Month-End Processing
- Direct debit processing
- Debt Collection & Funding Coordination
- Xero
- DocuSign
- WorkflowMax
- Payroll & IRD Compliance (GST, PAYE, FBT)
- Budgeting & Forecasting
- Contract & Invoice Administration
- Advanced Excel
- CRM & Banking ERP Systems
- Process Improvement & Documentation
- Strong Attention to Detail
Certification
Advanced Certificate in Xero - Careers Academy.
Affiliations
Implemented DocuSign for long-term care residents and families to streamline documentation processes, improve turnaround times, and ensure secure, compliant digital record management.
Accomplishments
- 1st Place – Citi Bank for achieving a 100% Net Promoter Score.
- Top performer – HDFC Bank Mumbai West Circle for the highest credit card closures.
- Hawk Eye Contest Winner – Car loan lead generation.
- Philip Vaz Award for academic excellence (83.92%).
Hobbies and Interests
- Baking
- Hosting
- Movies & Music
- Travelling
- Fitness
References
Available on request
Timeline
Account Manager – Receivables
Promisia Healthcare Ltd
01.2023 - Current
Finance & Office Administrator
INFIR Limited
01.2021 - 01.2023
Food Truck Operator & Restaurant Runner
Shani Family Eatery & Bar
11.2018 - 12.2020
Senior Credit Card Operations
Citi Bank
08.2017 - 09.2018
Relationship Manager
Kotak Mahindra Bank
01.2017 - 07.2017
Personal Banker
HDFC Bank
09.2014 - 01.2017
Graduate Diploma - Business Management
Eastern Institute of Technology
Diploma - Modern Bankers Programme
Times Pro
Bachelor - Accounts & Finance
Mumbai University