Briony Malietoa
Auckland,AUK
Summary
To seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Team Administrator
Te Whatu Ora
Grafton, AUK
04.2023 - Current
- Handled meeting coordination and calendar management efficiently.
- Ensured accurate review of invoices and on-time vendor compensation.
- Recruited, interviewed and selected employees to fill vacant roles.
- Developed templates for commonly used documents, such as meeting minutes or expense forms.
- Coordinated travel logistics for team members efficiently.
- Directed inventory processes, ensuring consistent supply ordering and equipment upkeep.
Administration Officer
Oranga Tamariki
Wiri, AUK
05.2022 - 10.2022
- Organized files, developed spreadsheets, emailed reports and printed documents, maintaining front desk and reception area in a neat and organized fashion
- Issued supplies, materials and products to team members based on information from requisitions and also checked office stock to determine stock levels and maintain inventory
- Collected and entered pay data into system for staff, maintaining complete confidentiality and accuracy
- Onboarded new employees with swipe cards and all necessary equipment required
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes
- Communicated with customers, employees and vendors to answer questions and address complaints
Personal Insurance Consultant
IAG New Zealand
Sylvia Park, AUK
05.2020 - 04.2022
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Resolved problems, improved operations and provided exceptional service
- Participated in team-building activities to enhance working relationships
- Proved successful working within tight deadlines and fast-paced atmosphere
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Customer Service Representative
Concentrix
Mount Albert, AUK
08.2018 - 05.2020
- Enhanced customer satisfaction by employing proactive solutions tailored to customer needs.
- Gathered customer feedback and implemented process improvements to enhance satisfaction levels.
- Offered product recommendations with comprehensive details.
- Managed incoming calls efficiently to reduce waiting time.
- Provided information regarding charge accounts and loyalty programs.
- Provided exceptional advice and assistance to customers.
Education
Bachelor of Science - Psychology
University of Auckland
Auckland, NZSkills
- Optimistic Attitude
- Clear Written Communication
- Calm and professional under pressure
- Effective Multitasking
- Upselling Products and Services
- Customer Relationship Management
- Interpersonal Relationship Management
- Quick and efficient computer skills
Timeline
Team Administrator
Te Whatu Ora
04.2023 - Current
Administration Officer
Oranga Tamariki
05.2022 - 10.2022
Personal Insurance Consultant
IAG New Zealand
05.2020 - 04.2022
Customer Service Representative
Concentrix
08.2018 - 05.2020
Bachelor of Science - Psychology
University of Auckland
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