Britney Martin
Summary
Proven Veterinary Nurse at Te Aroha Veterinary Services, adept in surgical assistance and patient monitoring, showcasing a strong commitment to compassionate care and client relations. Enhanced clinic hygiene, significantly reducing infection risks, and excelled in customer service, improving client satisfaction. Demonstrates exceptional teamwork and clear communication, ensuring high standards of patient care and efficient operational support. Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.
Overview
8
8
years of professional experience
Work History
Veterinary Nurse
Te Aroha Veterinary Services
12.2022 - Current
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anaesthesia administration was safe and effective.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Supported veterinarians in successfully diagnosing complex cases by performing diagnostic imaging such as radiographs.
- Collected and prepared specimens for laboratory testing.
Spa Attendant
Te Aroha Mineral Spas
11.2018 - 06.2021
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
- Coordinated closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
- Implemented time management techniques to efficiently prepare treatment rooms between appointments, minimizing wait times for clients.
- Ensured proper sanitation procedures were followed for all areas of the facility, reducing risk of contamination or illness.
Cafe Assistant
The Old Forge Kitchen
11.2017 - 06.2018
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Maintained high standards of food safety by adhering to proper storage, preparation, and serving guidelines.
- Collaborated with team members to streamline beverage preparation, reducing wait times for customers.
- Coordinated catering orders for special events, ensuring timely delivery and set-up while maintaining excellent presentation standards.
Cafe & Takeaways Assistant
The X-ing Cafe & Takeaways
10.2016 - 10.2017
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Handled food in a clean and professional matter.
Education
Diploma in Veterinary Nursing
Otago Polytechnic
Online11.2023
Veterinary Nurse Assistant Level 5
Wintec
Rotokauri, NZ11.2022
Certificate in Animal Care Level 3
Wintec
Rotokauri, NZ11.2021
NCEA Level 2
Te Aroha College
Te Aroha, NZ11.2017
NCEA Level 1
Te Aroha College
Te Aroha, NZ11.2016
Skills
- Patient Monitoring
- Veterinary nursing
- Compassionate Care
- Diagnostic Imaging
- Surgical Assistance
- Medical record-keeping
- Laboratory Testing
- Pharmacy management
- Customer Service
- Patient Advocacy
- Responsible and Reliable
- Client Relations
- Clear Communication
Timeline
Veterinary Nurse
Te Aroha Veterinary Services
12.2022 - Current
Spa Attendant
Te Aroha Mineral Spas
11.2018 - 06.2021
Cafe Assistant
The Old Forge Kitchen
11.2017 - 06.2018
Cafe & Takeaways Assistant
The X-ing Cafe & Takeaways
10.2016 - 10.2017
Diploma in Veterinary Nursing
Otago Polytechnic
Veterinary Nurse Assistant Level 5
Wintec
Certificate in Animal Care Level 3
Wintec
NCEA Level 2
Te Aroha College
NCEA Level 1
Te Aroha College
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