Britney Murphy
Tauranga
Summary
Customer service professional with strong skills in communication, problem-solving, and conflict resolution. Proven ability to build positive relationships with clients and colleagues. Adaptable to changing demands and committed to delivering high-quality results through team collaboration and consistent performance. I am a dedicated individual which is evident through both my academic and sporting pursuits. I have comprehensive experience in high-energy environments. Reliable team player and adaptable to changing needs, Focused on creating positive customer experience and meeting organizational goals.
Overview
5
5
years of professional experience
Work History
Bartender and Kitchen Hand
Maraenui Golf Club
06.2023 - 06.2025
- This was casual employment, I started off working in the bar. I Independently operated the golf club bar, including opening and closing duties, cash handling, and setting security alarms. I served club members drinks and light refreshments in a friendly, professional manner. Maintained cleanliness of the bar, clubrooms, and kitchen to a high standard. I also worked in the café, preparing and serving food, managing dishwashing, and cleaning the kitchen. Ensured the venue was secure and well-presented at the end of each shift.
- Initiated work in the bar during casual employment.
- I independently operated the golf club bar, including opening and closing duties, cash handling, and setting security alarms.
- I served club members drinks and light refreshments in a friendly, professional manner.
- Maintained the cleanliness of the bar, clubrooms, and kitchen to a high standard.
- I also worked in the café, preparing and serving food, managing dishwashing, and cleaning the kitchen.
- Ensured the venue was secure, and well-presented at the end of each shift.
Delivery driver
Spagalimis Pizzeria
02.2023 - 10.2023
- This was a part-time job I had while studying down in Christchurch.
- It involved Front of house work in the restaurant, as well as completing deliveries.
- Delivered pizzas promptly to customers in designated areas.
- Loaded delivery vehicle with orders and ensured accuracy of order items.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Front of House/Bartender
The Loading Ramp
09.2020 - 04.2023
- Managed opening and closing operations for bar and restaurant shifts.
- Handled various shifts, including 12-hour late-night shifts.
- Provided exceptional customer service to enhance guest experience.
- Maintained cleanliness and organization of bar area during shifts.
- Managed inventory levels and restocked supplies as needed.
- Trained new staff on bartending procedures and best practices.
- Collaborated with kitchen staff to coordinate food and drink service.
- Developed relationships with regular customers to encourage repeat visits.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Assisted in setting up the bar for service shift.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Car groomer
Eurocity
12.2020 - 12.2022
- This was employment I had over the course of 2 summers. I Worked in both car detailing and car grooming.
- Gained valuable experience during two summer employment periods.
- Specialised in car detailing and grooming.
- Ensured meticulous attention to detail for luxury car maintenance.
- Cleaned and polished vehicle exteriors and interiors to ensure customer satisfaction.
Apple picking
Mr Apple
04.2021 - 04.2021
- Engaged in seasonal employment during summer holidays.
- Adapted to varying placements based on daily availability in Hawke's Bay orchards.
- Inspected apple trees for ripeness and overall health during picking seasons.
- Collaborated with team members to ensure efficient picking operations.
Front of House
Clearview Estate winery
08.2020 - 01.2021
- Worked part-time shifts exclusively on weekends.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained cleanliness of tables and dining area throughout shifts.
- Served food and beverages promptly, ensuring guest satisfaction and comfort.
Front of house position
The mission restaurant
02.2020 - 07.2020
- Provided friendly, attentive service to enhance guest dining experiences.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
Education
Level 3 -
Napier Girls High School
06-2021
Bachelor of engineering -
University of Canterbury
01.2024
Skills
- Effective team collaboration
- Teamwork and interpersonal skills
- Strong commitment
- Strong work ethic
- Fast-paced work proficiency
- Strong multitasking
- Adaptability in diverse environments
- Customer service
Accomplishments
- Touch Hawke's Bay Representative: (2017-2021)
- Senior A Touch Rugby (2018-202)
- East Coast cross country team (2017-2021)
- Excellence Endorsement NCEA Level 2 and 3 (2020)
- Sporting at a national level across numerous codes and gaining placements (touch rugby, waka ama, cross country)
Timeline
Bartender and Kitchen Hand
Maraenui Golf Club
06.2023 - 06.2025
Delivery driver
Spagalimis Pizzeria
02.2023 - 10.2023
Apple picking
Mr Apple
04.2021 - 04.2021
Car groomer
Eurocity
12.2020 - 12.2022
Front of House/Bartender
The Loading Ramp
09.2020 - 04.2023
Front of House
Clearview Estate winery
08.2020 - 01.2021
Front of house position
The mission restaurant
02.2020 - 07.2020
Level 3 -
Napier Girls High School
Bachelor of engineering -
University of Canterbury
Community Service
Forest and Bird hawkes bay, A volunteer, Hawkes Bay, New Zealand, 2021-06, Present, - My position as a volunteer involves meeting with a group of volunteers once a month where we partake in activities such as replanting., - The purpose behind volunteering for this group is in order to help enhance the Hawkes bay environment.
Hobbies and Interests
- Gym
- Surfing
- Marine conservation and oceanography