Britney Wolfsbauer
Cambridge,New Zealand
Summary
Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Offering excellent customer service and public speaking skills. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Kayak Guide
Riverside Adventures
11.2023 - Current
- Contributed to overall company success by maintaining a professional, positive attitude and consistently demonstrating commitment to delivering exceptional customer experiences.
- Offered a physically and emotionally safe and supportive environment to create the best possible experience for our clients on the tours.
- Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
- Increased customer satisfaction through exceptional knowledge of local marine life, geography, and history during guided tours.
Wait Service, Barista & Bartender
Hamilton Island Enterprises (HIE)
03.2023 - 08.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Educated customers on coffee, beverage and food offerings, promoting upselling opportunities and enhancing their overall experience.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Housekeeper
The Sunseeker
09.2022 - 03.2023
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Worked effectively in fast-paced environments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
Diploma - Interior Design
Wintec
Hamilton, NZ11.2019
High School Diploma -
Cambridge High School
Cambridge, NZ11.2017
Skills
- Time Management
- Exceptional customer service
- Environmental awareness
- Team Leadership
Certification
- Certified RSA - Queensland & New South Wales
References
Jimmy Macpherson
The Sunseeker, Byron Bay
+61 404 010 269
Sally & Steve Hastie
Riverside Adventures, Cambridge
+64 27 728 7448
Timeline
Kayak Guide
Riverside Adventures
11.2023 - Current
Wait Service, Barista & Bartender
Hamilton Island Enterprises (HIE)
03.2023 - 08.2023
Housekeeper
The Sunseeker
09.2022 - 03.2023
Diploma - Interior Design
Wintec
High School Diploma -
Cambridge High School
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