Summary
Overview
Work History
Education
Skills
Timeline
Generic
BRITTANY ADLAM

BRITTANY ADLAM

Tauranga,BOP

Summary

Motivated retail sales professional with a proven record of boosting sales and fostering customer loyalty through personalized service. Resourceful individual adept at understanding customer needs, guiding them towards desirable merchandise, and upselling to meet sales targets. Committed to enhancing customer experiences with a positive and professional approach when addressing inquiries and completing sales transactions. Consistently excelled in the visual merchandising role, leveraging creative flair, attention to detail, and fashion-forward perspective. Natural leader who takes pleasure in training others and collaborating with teams to achieve customer satisfaction and sales objectives. Strong passion for fashion and diligent work ethic, eager to contribute skills in visual merchandising and leadership from day one.

Overview

10
10
years of professional experience

Work History

Youth Coach

EmployNZ
07.2019 - 08.2020
  • Prepared youths for future success by teaching essential life skills such as budgeting, career planning, interpersonal communication abilities.
  • Maintained professional relationships with clients, stakeholders and families.
  • Contributed to a positive organizational culture by actively participating in staff meetings and professional development opportunities.

Fashion Retail Assistant

Cotton On Body
01.2018 - 07.2019
  • Demonstrated exceptional product knowledge to address customer inquiries accurately and confidently.
  • Maintained a clean, organized, and visually appealing retail environment for an enjoyable shopping experience.
  • Collaborated with the visual merchandising team to create eye-catching window displays, driving increased foot traffic and sales.
  • Boosted sales by effectively recommending merchandise based on customer preferences and needs.
  • Assisted in inventory management, efficiently processing shipments, stocking shelves, and conducting regular stock counts.
  • Participated in regular training sessions to stay updated on the latest fashion trends, styles, and products offered by the brand.
  • Collaborated with team members to achieve monthly sales goals and maintain high performance standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Fashion Retail Assistant

Kilt Boutique
02.2017 - 02.2018
  • High levels of Visual Merchandising and store upkeep, working to visual display instructions and guidelines, reporting back to head office daily with updates. Daily sales meetings and teams calls.
  • Replenished sales floor merchandise and organized shelves, racks and mannequins for optimal appearance.
  • Stocked merchandise, clearly labelling items, and arranging according to size, colour and style.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Educated customers on product features and benefits, leading to informed purchase decisions.
  • Assisted in visual merchandising, creating attractive displays that stimulated purchase desire.
  • Compiled daily sales reports to track progress and identify areas for improvement.
  • Gathered customer feedback to inform future business decisions and improve service delivery.
  • Conducted inventory checks to maintain optimal stock levels, ensuring product availability.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Fashion Retail Assistant

Evolution Clothing
11.2016 - 02.2017


  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Enhanced customer loyalty with personalized shopping assistance, leading to repeat visits.
  • Boosted store's reputation through courteous and professional customer service.
  • Assisted in visual merchandising, creating attractive displays that stimulated purchase desire.

Fashion Retail Assistant

Backdoor Surf Mount Maunganui
01.2011 - 01.2015
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.

Education

Bachelor of Science - Psychology

University of Waikato
Hamilton, NZ
12.2018

Skills

  • Quick and Confident Learner
  • Effective Communication
  • Experience in E-commerce environments
  • Adaptable and flexible attitude
  • Growth mindset, lifelong learner
  • Problem solver, solutions focussed and can spot a gap or issue when it's presented
  • Confident and Personable Leader
  • Inspirational Attitude
  • Strong attention to detail

Timeline

Youth Coach

EmployNZ
07.2019 - 08.2020

Fashion Retail Assistant

Cotton On Body
01.2018 - 07.2019

Fashion Retail Assistant

Kilt Boutique
02.2017 - 02.2018

Fashion Retail Assistant

Evolution Clothing
11.2016 - 02.2017

Fashion Retail Assistant

Backdoor Surf Mount Maunganui
01.2011 - 01.2015

Bachelor of Science - Psychology

University of Waikato

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BRITTANY ADLAM