Brittany Andrell-Bunt
Picton,,Marlborough
Summary
I am 27 years old and have lived in Marlborough for many years looking for a new career path with a business who is passionate about offering further development. Being a trustworthy, reliable and self motivated employee, eager to apply my time management and organizational skills in a role that will allow me to learn and grow.
As a hands-on, efficient worker that enjoys where two days are never the same who is ready to expand my knowledge in different areas.
Being a quick learner, I am always ready to undertake appropriate training for any job required.
I thrive on new challenges and experiences while gaining new skills.
I prioritize helping others in the workplace as I am well used to working within a team environment and also independently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tour Leader/Tour Bus Driver
Stray Travel NZ
Auckland
09.2023 - Current
- Planned and coordinated tour itineraries to ensure all activities were within the allocated time frame.
- Created detailed daily travel plans, including routes, accommodation and attractions.
- Managed customer complaints in a professional manner while ensuring their satisfaction was met.
- Monitored weather conditions along planned routes in order to adjust schedules accordingly if needed.
- Led guided tours and informational talks for large groups to showcase attractions and highlights all over New Zealand, ranging from 23 - 30 days .
- Demonstrated safe and courteous driving techniques while transporting passengers to their destinations.
- Communicated regularly with operation team regarding changes in schedule or route plans.
Heavy Vehicle Operator
Allied Work Force
, Marlborough
11.2022 - 09.2023
- Delivered customer orders to homes and places of business within established time frames.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Logged driving hours and fuel usage on time to keep reports current.
- Use of different machinery to load and unload products into truck.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Upheld quality control policies and procedures to increase customer satisfaction.
Skipper, Vessel Crew and Reservations Assistant
Marlborough Tour Company
, Marlborough
09.2020 - 11.2022
- Pre sailing engine checks and shut down procedures, monthly checks to maintain safe operations.
- Confidently delivering briefings prior to trips, to ensure the comfort and safety of our passengers and crew
- Experience driving multiple vessels and with radar and navigational knowledge within the Marlborough Sounds.
- Carrying out inductions and training for new crew members on the vessels.
- Releasing, securing lines and vessel when berthing and departing.
- Loading and unloading freight and passengers, monitor all deck areas and carrying out hospitality duties while on board.
- Assisted customers in the office and by phone and email providing confirmations, answering enquiries and offering general information.
- Delivered exceptional customer service to every customer through active engagement and effective listening
- Acquired detailed knowledge of services, promotions and events to offer added value to our customers.
Dual Role Customer Service Agent
Thrifty Car Rentals
, Marlborough
02.2019 - 09.2020
- Assisted customers with inquiries regarding products and services through phone, email, and in person.
- Provided product information to customers in a timely manner.
- Advised customers on purchasing insurance decisions based on their individual needs.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Ensured compliance with applicable laws when dealing with customers.
- Inspected cars for damage prior and after return of each rental period.
- Reported any mechanical issues discovered during inspections to supervisor immediately.
- Cleaned inside of vehicles and exterior of vehicles using equipment and cleaning products to a high standard.
- Completed rental agrement contracts to ensure compliance with legal requirements.
Education
Skipper Restricted Limits Ticket
NMIT
NelsonNCEA Level 1 & 2
Queen Charlotte College
Skills
- Safety Management
- Calm and professional under pressure
- Creative problem solving
- Multitasking and prioritization
- Upselling products and services
- Adaptive team player
- Following instructions
- Positive attitude
- Willingness to learn
- Managing Operations and Efficiency
- Verbal and Written Communication
- Work Planning and Prioritization
- Decision Making
Certification
- Skipper Restricted Limits
- 24 Metre Endorsement
- Radio Operators Certificate
- Passenger Endorsement
- Class 1 Full Drivers License
- Class 2 Full Drivers License
- Class 4 Full Drivers License
- W/T/R Endorsement
- Forklift Endorsement
- Dangerous Goods Endorsement
REFERENCES
Matt Southerden
Operations Manager
Stray/Flyingkiwi/G Adventures
021 489 555
matt@straytravel.com
-
Sara Whitfeild
Allied Work Force
021 809 067
sarawhitfield@awf.co.nz
-
Lois Donaldson
CougarLine Office Manager
027 488 6247
lois@marlboroughtourcompany.co.nz
Timeline
Tour Leader/Tour Bus Driver
Stray Travel NZ
09.2023 - Current
Heavy Vehicle Operator
Allied Work Force
11.2022 - 09.2023
Skipper, Vessel Crew and Reservations Assistant
Marlborough Tour Company
09.2020 - 11.2022
Dual Role Customer Service Agent
Thrifty Car Rentals
02.2019 - 09.2020
Skipper Restricted Limits Ticket
NMIT
NCEA Level 1 & 2
Queen Charlotte College
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