Brittany Bartelheim
Christchurch,CAN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Telecommunications- Service Desk Analyst
Spark
10.2022 - 12.2022
- Technical provisioning and mobile support
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.
- Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss.
- Fielded calls from field service engineers needing corporate support and researched, routed, navigated or escalated to meet customer needs.
- Developed, wrote and maintained detailed troubleshooting guide and knowledge base for use by other service desk staff and field service staff.
- Directed calls to product line specialists, application and system specialists and vendor resources and alerted management to recurring problems.
Recruitment Consultant
Trinity Employment Services
, NJ
03.2022 - 08.2022
- Business Development
- Interviewing and Assessing prospective applicants and matching them with vacancies at client companies
- Screening candidates and drawing up shortlists of candidates for clients to interview
- Organizing interviews and selection events
- Arranging for the advertisement of all vacancies
- Assisting applicants in interview preparation
- Analyzed data and developed solutions or alternative methods for employee retention.
- Relationship building with clients and candidates
- Complying with all Health and Safety measures
- Planned and executed recruitment events to bring in area candidates.
- Analyzed employment-related data and prepared substantive reports.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Informed applicants of duties and responsibilities, compensation and benefits.
Welfare Advisor
Whakarongorau Aotearoa
07.2021 - 02.2022
- The Covid Inbound Service Line supports New Zealand's Covid Response by managing inbound calls to the 0800 Covid Healthline, assisting people with queries and directing them to additional services
- Strong communication skills and listening skills to manage calls with empathy, kindness and professionalism
- Cross trained to Welfare lines, Dialer and Outbound
- Ability to positively deal with Mental Health and Wellness using Microsoft Teams and Virtual Desktop for communication purposes.
- Obtained additional information and clarification from staff members to resolve concerns.
- Assisted with development of solutions for internal and external patients.
- Documented and scoped actions taken to resolve issues after service calls.
Health Insurance Consultant and Advisor
Synergy Solutions
03.2020 - 05.2021
- Educated Clients on Health Insurance through calls and email services
- Evaluated current strategies and identified opportunities to increase revenue Excluded Goods and Sales and handled contracting in the Retail Trade Sector
- Complied with all Health and Safety Measures
- Participated in weekly training sessions to improve product knowledge and enhance company growth.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Improved data collection accuracy by structuring systems for desktop spreadsheets.
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
Real Estate Officer
Roomeze
, York
01.2019 - 01.2020
- Assisted marketing of all property through multi listing online platforms
- Acquired new account by building strong relationships with developers, property managers and brokers
- Hit and exceeded sales KPIs by 30% during high seasons while overseas.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw daily operations, maintenance and administration of various properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Met with clients to negotiate management and service contracts.
- Met with committees to discuss and resolve legal and environmental issues.
Marketing Consultant and Manager
Juice
01.2016 - 01.2019
- Developed market research, product development, promotions, and tactical marketing for Juice+ products and services globally
- Increased personal client acquisition by analyzing consumer habits over a weekly basis while developing strong client relationships
- Contributed to enhancement of sales culture and streamlining processes to drive success in a rapidly growing company.
- Delegated work to staff, setting priorities and goals.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training and team building activities.
Office Manager
Park East Podiatry
New York
01.2014 - 01.2016
- Managed two departments of podiatric services: Family Care and Surgery of Podiatry
- Implemented new marketing campaigns for up-to-date podiatric equipment through workshops, publications, and networking
- Supervised all medical billing claims for processing
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Implemented and maintained company protocols to facilitate smooth daily activities.
Education
Bachelor of Science -
Hunter College
New York 01.2014
Conflict Resolution Management -
Laguardia, Community College
Skills
- Microsoft Teams
- Account Administration
- Technical Troubleshooting
- Supply Management
- Remote Technical Support
- Database Management
- Workforce Planning
- Documentation Development
- Problem-Solving
- Virtual Desktop
- MYOB
- Salesforce
- Cloud based computing
- Experienced with CRM systems (JobAdder)
- Drivers License
- Interpersonal Skills
- Help Desk Support
- Microsoft Certification
Interests
Socializing with friends
Yoga
Meditation
Events
Music
Reading
Films
Tramping/ sightseeing New Zealand
Travelling nationally
Avidity for cuisine
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Telecommunications- Service Desk Analyst
Spark
10.2022 - 12.2022
Recruitment Consultant
Trinity Employment Services
03.2022 - 08.2022
Welfare Advisor
Whakarongorau Aotearoa
07.2021 - 02.2022
Health Insurance Consultant and Advisor
Synergy Solutions
03.2020 - 05.2021
Real Estate Officer
Roomeze
01.2019 - 01.2020
Marketing Consultant and Manager
Juice
01.2016 - 01.2019
Office Manager
Park East Podiatry
01.2014 - 01.2016
Bachelor of Science -
Hunter College
Conflict Resolution Management -
Laguardia, Community College
Similar Profiles
Evorjia WoodardEvorjia Woodard
Delivery Driver at SparkDelivery Driver at Spark
Nicole RodriguezNicole Rodriguez
Delivery Driver at SparkDelivery Driver at Spark
Taylor MillsTaylor Mills
Independent Contractor at SparkIndependent Contractor at Spark