Brodie Newport
Hawera,TKI
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction in my hospitality positions, through expert multitasking and excellent team collaboration. Skilled in both kitchen efficiency and guest relations management, I consistently delivered attentive service, maintaining a clean and welcoming atmosphere, and contributed to a positive dining experience.
Overview
5
5
years of professional experience
Work History
Waitressing/Kitchen Hand
Rough Habits Restaurant and Bar
08.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Catering Assistant
Andersons Catering
02.2021 - 08.2023
- Food Preparation
- Setting up for functions
- Table Service
- Clearing up
- Dishwashing
- Heavy Lifting
- Adhering to all Health & Safety and Hygiene procedures
Lawn Mower
Eric Pollock
01.2020 - 03.2023
- Mowed lawns of residential property on weekly basis to maintain grass length.
Education
Te Pae Pae O Aotea
HaweraCookery Level 2 - Hospitality
Western Institute of Technology At Taranaki
Taranaki, NZFlight Attending - 3 Day Course
International Travel College
Auckland08.2024
Skills
- Positive Attitude
- Kitchen Cleaning and Maintenance
- Team Player - can efficiently work with all ages and personalities
- Food Preparation
- Dishwashing
- Customer Service
- Strong multitasking
- Cash Handling and Payment Processing
- Health & Safety
- Handling Complaints
- Menu Recommendations
- Performance Improvement
- Memory Retention
- Upselling techniques
- Allergy awareness
- Food Presentation
- Warm and Friendly
- Reliable and Responsible
- Teamwork and Collaboration
- Adaptable and Flexible
- Excellent Communication
- Problem-Solving
- Cleaning and sanitizing in the restaurant
- High Energy and Stamina
- Time Management
- Organizational Skills
Referees.
Lyn Hornby Anderson's Catering Manager 027 350 2282
Kelly Anderson Anderson's Catering Work Colleague 027 428 4883
Mike Sutherland WITT Course Tutor
I am a motivated, confident and energetic person and always give my best to every task I am asked to carry out. I pride myself on good presentation, both personally and of the jobs I undertake. I relate well to people of all ages, and I am friendly and outgoing.
I hold a current Restricted Drivers Licence
Timeline
Waitressing/Kitchen Hand
Rough Habits Restaurant and Bar
08.2023 - Current
Catering Assistant
Andersons Catering
02.2021 - 08.2023
Lawn Mower
Eric Pollock
01.2020 - 03.2023
Te Pae Pae O Aotea
Cookery Level 2 - Hospitality
Western Institute of Technology At Taranaki
Flight Attending - 3 Day Course
International Travel College
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