Bronson Brightwell
Hamilton,WKO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Export Customer Service Representative
Architectural Profiles Limited
Hamilton, WKO
10.2016 - Current
- Coordinated with finance teams to manage invoicing processes and resolve payment disputes promptly, maintaining healthy cash flow for the organization.
- Advanced language skills enabled stronger communication with international clients and facilitated the expansion of export markets.
- Conducted regular follow-ups with clients to gather feedback on service quality, leading to continuous improvement initiatives.
- Fostered strong relationships with international customers, leading to repeat business and increased revenue.
- Enhanced client satisfaction by efficiently addressing and resolving export-related issues.
- Managed a high volume of customer inquiries via email, phone calls, or face-to-face interactions daily while maintaining professionalism under pressure.
- Assisted in the development of standard operating procedures for the Export Customer Service department, increasing overall efficiency.
- Monitored shipment statuses closely and proactively updated clients on potential delays or discrepancies.
- Delivered prompt service to prioritize customer needs.
Volunteer
AWOP
Tauranga, BOP
01.2021 - 01.2021
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Inwards Goods
Architectural Profiles Limited
Hamilton, WKO
10.2015 - 10.2016
- Conducted regular inventory audits to maintain accurate stock levels and prevent discrepancies.
- Assessed vendor performance regularly to identify potential improvements or necessary changes.
- Ensured quality control measures were consistently followed by implementing strict inspection procedures.
- Developed strong relationships with carriers, ensuring cost-effective and on-time deliveries.
- Trained new staff members on internal systems and processes, fostering a positive work environment.
- Worked closely with purchasing department to optimize order quantities based on historical demand patterns.
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
- Optimized space utilization within the warehouse, implementing effective stacking and storage strategies.
Picker Packer
Warehouse
Hamilton WKO
01.2014 - 07.2015
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Improved efficiency within the team by sharing knowledge of optimal picking routines.
- Maintained timely updates on workload progress through effective communication with supervisors.
Customer Service Cashier
McDonald's Restaurant
Sydney, NSW
03.2013 - 01.2014
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
NCEA Level 1,2 & 3 - NCEA
Fairfield College
Hamilton, WKO12.2013
Skills
- Freight forwarding experience
- Data entry proficiency
- Sales Support
- Shipping regulations familiarity
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Microsoft Office
References
Ashley Lousi - Human Resources (Architectural Profiles LTD)
Phone Number: 0211628645
Email: ashley.lousi@pglcorp.co.nz
Chris Coleman - APL Hardware Manager
Phone Number: 0274989880
Email: Chris.coleman@aplnz.co.nz
Timeline
Volunteer
AWOP
01.2021 - 01.2021
Export Customer Service Representative
Architectural Profiles Limited
10.2016 - Current
Inwards Goods
Architectural Profiles Limited
10.2015 - 10.2016
Picker Packer
Warehouse
01.2014 - 07.2015
Customer Service Cashier
McDonald's Restaurant
03.2013 - 01.2014
NCEA Level 1,2 & 3 - NCEA
Fairfield College