Bronson Brightwell
Hamilton,WKO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Export Customer Service Representative
Architectural Profiles Limited
10.2016 - Current
- Coordinated with finance teams to manage invoicing processes and resolve payment disputes promptly, maintaining healthy cash flow for the organization.
- Advanced language skills enabled stronger communication with international clients and facilitated the expansion of export markets.
- Conducted regular follow-ups with clients to gather feedback on service quality, leading to continuous improvement initiatives.
- Fostered strong relationships with international customers, leading to repeat business and increased revenue.
- Enhanced client satisfaction by efficiently addressing and resolving export-related issues.
- Managed a high volume of customer inquiries via email, phone calls, or face-to-face interactions daily while maintaining professionalism under pressure.
- Assisted in the development of standard operating procedures for the Export Customer Service department, increasing overall efficiency.
- Monitored shipment statuses closely and proactively updated clients on potential delays or discrepancies.
- Delivered prompt service to prioritize customer needs.
Volunteer
AWOP
01.2021 - 01.2021
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Inwards Goods
Architectural Profiles Limited
10.2015 - 10.2016
- Conducted regular inventory audits to maintain accurate stock levels and prevent discrepancies.
- Assessed vendor performance regularly to identify potential improvements or necessary changes.
- Ensured quality control measures were consistently followed by implementing strict inspection procedures.
- Developed strong relationships with carriers, ensuring cost-effective and on-time deliveries.
- Trained new staff members on internal systems and processes, fostering a positive work environment.
- Worked closely with purchasing department to optimize order quantities based on historical demand patterns.
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
- Optimized space utilization within the warehouse, implementing effective stacking and storage strategies.
Picker Packer
Warehouse
01.2014 - 07.2015
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Improved efficiency within the team by sharing knowledge of optimal picking routines.
- Maintained timely updates on workload progress through effective communication with supervisors.
Customer Service Cashier
McDonald's Restaurant
03.2013 - 01.2014
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
NCEA Level 1,2 & 3 - NCEA
Fairfield College
Hamilton, WKO12.2013
Skills
- Freight forwarding experience
- Data entry proficiency
- Sales Support
- Shipping regulations familiarity
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Microsoft Office
References
Ashley Lousi - Human Resources (Architectural Profiles LTD)
Phone Number: 0211628645
Email: ashley.lousi@pglcorp.co.nz
Chris Coleman - APL Hardware Manager
Phone Number: 0274989880
Email: Chris.coleman@aplnz.co.nz
Timeline
Volunteer
AWOP
01.2021 - 01.2021
Export Customer Service Representative
Architectural Profiles Limited
10.2016 - Current
Inwards Goods
Architectural Profiles Limited
10.2015 - 10.2016
Picker Packer
Warehouse
01.2014 - 07.2015
Customer Service Cashier
McDonald's Restaurant
03.2013 - 01.2014
NCEA Level 1,2 & 3 - NCEA
Fairfield College
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