Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Krystal Byrne

Glen Eden

Summary

Experienced customer care professional known for boosting customer satisfaction and efficiently handling inquiries. Skilled in teamwork, adapting to evolving requirements, and achieving positive results. Seasoned administrator specializing in optimizing operations and increasing productivity. Proficient in team coordination, resource management, and project delivery with a focus on collaboration, creative problem-solving, and flexibility. Expertise in office management, strategic planning, and clear communication strategies.

Overview

16
16
years of professional experience

Work History

Production Operator

Venerdi Limited
02.2022 - Current
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
  • Set up and adjusted machines for day-to-day operations.
  • Participated in training sessions to enhance skills and knowledge.
  • Documented production information via daily system logs and discussed issues with management.
  • Inspected final products for defects and flaws using proper QA procedures.
  • Improved production efficiency by optimizing machine settings and conducting routine maintenance.
  • Conducted thorough inspections of finished products, ensuring that they met or exceeded all specifications before shipment to customers.
  • Maintained detailed records of production data, ensuring accuracy for inventory tracking and performance evaluation purposes.
  • Reduced downtime with proactive troubleshooting and timely resolution of equipment issues.
  • Developed strong communication channels with team members, fostering a collaborative work environment that resulted in improved processes.
  • Boosted team productivity by training new hires and cross-training existing employees on multiple tasks.
  • Collaborated with management to develop strategies for continuous process improvement in production operations.
  • Demonstrated flexibility in adapting to changing priorities while maintaining focus on meeting production targets and deadlines.

Fabric Binder

General Products Limited
05.2021 - 12.2021
  • Supported sustainability initiatives by recycling fabric scraps for use in future projects or charitable donations.
  • Checked tools and machinery functionality to maintain overall safety.
  • Worked closely with sewing department staff to ensure seamless integration of cut pieces into final garments assembly line.
  • Utilized correct material to drive finished goods quality standards.
  • Upheld strict compliance with company policies regarding punctuality, attendance, attire and hygiene.
  • Operated computerized cutting machine by loading fabric rolls, operating machine and sorting fabrics.

Marketing and Communications Coordinator

Bayleys Realty Group
09.2020 - 03.2021
  • Analyzed campaign performance data to identify areas for improvement and optimize future strategies.
  • Collaborated with cross-functional teams to ensure consistent messaging across all marketing channels.
  • Facilitated partnerships with prominent industry bloggers leading to increased brand exposure.
  • Managed external vendors for timely delivery of high-quality design assets, promotional items, and print materials.
  • Optimized website content to boost search engine rankings and drive organic traffic growth.
  • Oversaw the creation of visually appealing marketing materials, including brochures, banners, and sales collateral.
  • Provided regular progress reports highlighting achievements against key performance indicators.
  • Answered general marketing department inquiries by email, phone, and mail.
  • Collaborated with cross-functional teams to establish successful execution of projects and campaigns.

Temp Receptionist

Cavanagh & Associates
01.2019 - 08.2020
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Senior Technical and Escalations Specialist

Two Degrees Mobile Limited
10.2014 - 11.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified accuracy of customer account information and updated when necessary.
  • Took ownership of customers issues to follow problems through to resolution.
  • Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
  • Responded to customer inquiries via phone, email and web-based platforms.
  • Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
  • Exceeded performance goals consistently by demonstrating superior product knowledge when assisting customers.
  • Collaborated with cross-functional teams to ensure seamless service delivery for customers.
  • Developed policies to increase accuracy and resolution of customer care department.
  • Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
  • Maximized customer satisfaction by organizing [Product or Service] repairs, replacements and deliveries.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Assessed and offered solutions to improve procedures and customer experiences.
  • Retained at-risk customers by identifying their needs and offering tailored solutions, resulting in reduced churn rates.
  • Navigated multiple computer systems and applications to find information.
  • Trained new personnel regarding company operations, policies and services.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved accounting, service and delivery concerns.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Implemented and developed customer service training processes.
  • Cross-trained and provided backup support for organizational leadership.

Part-Time Receptionist

Audi – Continental Cars
09.2014 - 03.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Data Entry Clerk

Tapper Transport
06.2013 - 08.2014
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
  • Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
  • Contributed to project success, meeting all data entry deadlines without compromising quality.
  • Improved team efficiency, training new staff on data entry protocols and software.

Office Administrative Assistant

Kiwicare Preschool
01.2009 - 06.2013
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

Applied Writing Diploma Level 5, 6 & 7 - Creative writing, Writing for the business, Poetry, Screen plays & Scripts, Short Stories, Project Planning

North Tec
01.2019

Kiwicare Pre School Staff Training - FISH Philosophy – Level 1 Certificate, Madelyn Swift – Children Discipline Level 1 Certificate, Magda Gerber – Dealing with Infants Level 1 Certificate, Time Management Course

Kiwicare
01.2012

National Certificate in Business Administration Level 3 - Office administration, Customer services, Microsoft Computer software packages including Word, Excel, Power Point, Publisher, Outlook, Internet Explorer, MYOB and Access, Employment Skills, Business and accounting procedures

NZMA (New Zealand Management Academies)
01.2010

High School - Level 1 Mathematics, Level 1 English, Level 1 Computing

Kelston Girls College
01.2008

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Attention to detail
  • Recordkeeping and file management
  • MS office
  • Team building and leadership
  • Personable and approachable
  • Data confidentiality
  • Work Planning and Prioritization
  • Conflict resolution
  • Deadline adherence

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Native or Bilingual
Hindi
Limited Working

Timeline

Production Operator

Venerdi Limited
02.2022 - Current

Fabric Binder

General Products Limited
05.2021 - 12.2021

Marketing and Communications Coordinator

Bayleys Realty Group
09.2020 - 03.2021

Temp Receptionist

Cavanagh & Associates
01.2019 - 08.2020

Senior Technical and Escalations Specialist

Two Degrees Mobile Limited
10.2014 - 11.2018

Part-Time Receptionist

Audi – Continental Cars
09.2014 - 03.2015

Data Entry Clerk

Tapper Transport
06.2013 - 08.2014

Office Administrative Assistant

Kiwicare Preschool
01.2009 - 06.2013

Kiwicare Pre School Staff Training - FISH Philosophy – Level 1 Certificate, Madelyn Swift – Children Discipline Level 1 Certificate, Magda Gerber – Dealing with Infants Level 1 Certificate, Time Management Course

Kiwicare

High School - Level 1 Mathematics, Level 1 English, Level 1 Computing

Kelston Girls College

Applied Writing Diploma Level 5, 6 & 7 - Creative writing, Writing for the business, Poetry, Screen plays & Scripts, Short Stories, Project Planning

North Tec

National Certificate in Business Administration Level 3 - Office administration, Customer services, Microsoft Computer software packages including Word, Excel, Power Point, Publisher, Outlook, Internet Explorer, MYOB and Access, Employment Skills, Business and accounting procedures

NZMA (New Zealand Management Academies)

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Krystal Byrne