Bronwyn Hyland
Feilding,Manawatu-Wanganui
Summary
To manage support and enhance the smooth daily running of key objectives within the core business of the organisation keeping in mind the vision and mission statement. I have a proven track record of developing and motivating teams to exceed targets.
Overview
15
15
years of professional experience
Work History
Business Manager
Bryland Enterprises Ltd
Palmerston North, New Zealand
10.2016 - Current
- We own Ambassador Motel and an Earthworks Contracting Business
- I run the invoicing and payments for both entities along with day to day running of the motel including staff management
- Customer service, client management, booking management, marketing and brand management, accounts, compliance, property and asset maintenance.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Assisted with hiring process and training of new employees.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Negotiated contracts with suppliers and vendors, securing favourable terms for the company while maintaining strong relationships.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
Well Services Administrator/Office Supervisor
Schlumberger Australia
10.2012 - 11.2016
- Invoicing, receiving FTL tickets from Well Services and Well Intervention Field Staff, follow up on unsigned tickets, code relevant GL information on tickets, push ticket to Siebel using FTL program, complete invoice details in CRM and request store matches from Material Management, send invoice for management approval, send invoice (one approved) to Lawson program for final accounting updating, print invoice from Lawson scan together with relevant backing documents, update revenue spreadsheet accordingly, email invoice to client and finance team, follow up unpaid invoices with clients, bank reconciliation of company credit cards, payroll, organizing travel for crew members, booking and coordinating training needs, staff housing control, reception duties, general admin/field support.
Training Officer
Weatherford Drilling International
07.2012 - 10.2012
- Assess work for the certification of the Drilling staff as per legislation
- gather evidence as support documentation for certifications,
- update training matrix to ensure all training is current for all employees.
Operations Officer
Weatherford Drilling International
Chinchilla
08.2011 - 07.2012
- Control crew rosters both incoming and outgoing,
- Organize travel for crew members as required,
- Provide general administration support for field crews.
Business Services Manager
Russell Island State School
01.2010 - 01.2011
- Provide general corporate services advice to the school management team
- Assist with the preparation of the school budget and administer day to day financial matters,
- Establish networks with other Business Services Managers and community representatives, supervise non-teaching staff
- Undertake recruitment and induction of non-teaching staff
- Responsible for day-to-day office procedures within existing guidelines.
Education
Diploma in Excel -
The Career Academy
Diploma in MYOB -
The Career Academy
Diploma in Business Management, Develop and Implement Strategic Plans, Identify and Evaluate Marketing Opportunities, Manage Recruitment, Selection & Induction Processes, Ensure a Safe Workplace, Manage Budgets and Financial Plans, Manage Operational Plan, Facilitate Continuous Improvement -
Gold Coast Institute of TAFE
Real Estate Licence, PRD40101 Certificate IV in Property (Real Estate) Queensland Licence -
Kaplan Professional
Secondary Education -
St Ursula’s College, Yeppoon
Human Resource Training -
Department of Education and Training Professional Development
01.2011
OneSchool – State wide program to manage staff and student data -
Department of Education and Training Professional Development
01.2010
Skills
- Customer service
- Client management
- Booking management
- Marketing and brand management
- Accounts
- Compliance
- Property and asset maintenance
- Invoicing
- Update revenue spreadsheet
- Follow up unpaid invoices with clients
- Bank reconciliation
- Payroll
- Keeping Training Matrix current and up to date
- Reception duties
- General admin support
Attributes
- Honest
- Reliable
- Efficient
- Calm Disposition
- Excellent Organisational Skills
- Resourceful
- Professional Appearance
References
Available upon request
Timeline
Business Manager
Bryland Enterprises Ltd
10.2016 - Current
Well Services Administrator/Office Supervisor
Schlumberger Australia
10.2012 - 11.2016
Training Officer
Weatherford Drilling International
07.2012 - 10.2012
Operations Officer
Weatherford Drilling International
08.2011 - 07.2012
Business Services Manager
Russell Island State School
01.2010 - 01.2011
Diploma in Excel -
The Career Academy
Diploma in MYOB -
The Career Academy
Diploma in Business Management, Develop and Implement Strategic Plans, Identify and Evaluate Marketing Opportunities, Manage Recruitment, Selection & Induction Processes, Ensure a Safe Workplace, Manage Budgets and Financial Plans, Manage Operational Plan, Facilitate Continuous Improvement -
Gold Coast Institute of TAFE
Real Estate Licence, PRD40101 Certificate IV in Property (Real Estate) Queensland Licence -
Kaplan Professional
Secondary Education -
St Ursula’s College, Yeppoon
Human Resource Training -
Department of Education and Training Professional Development
OneSchool – State wide program to manage staff and student data -
Department of Education and Training Professional Development