Bronwyn Prendergast

In this roles I am the first point of contact with clients after they have signed with our sales consultant. I collate all information for the build, upload documents to council and our Rave Build portal. I order the products that go into the new home. And make up information packs and site boxes to go to site following our health and safety protocols. I hold a current first aid certificate.

I use Microsoft outlook, word and excel.

In my current role, I perform a multitude of tasks ranging from sales, to administration, and quantifying from plans.

• I liaise with clients, tradespeople and building companies to choose supply and deliver flooring products to new builds and renovation sites
• I freight flooring products in a timely manner in the the most cost effective way possible nationwide
• I meet and greet visitors to our store, and reply to online enquiries
• I am first aid trained
• I use MYOB accounting software
• I enter data accurately into our system, and file our records for easy access
• I use builder apps such as Builder Trend and Rave Build on a daily basis
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Managed agendas and calendars, boosting productivity and improving organizational initiatives.

• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Answered customer questions regarding merchandise and pricing.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Determined solutions for clients promptly and professionally.
• Stocked merchandise each week, clearly labeling items, arranging according to size or color and preparing attractive displays.

• Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials and products, including drapes, blinds, squabs and bedlinen
• Developed space planning concepts, color palette selections and textile presentations.
• Assisted clients with budget considerations and made recommendations for soft furnishings
• Kept team on task to complete orders according to deadlines.
• Consulted with clients to discuss preferences, styles, and ideas for commissions.
• Read and interpreted plans