Summary
Overview
Work History
Education
Skills
Community Service & Volunteer Work
Certification
Hobbies and Interests
Availability
Timeline
Generic

Bronwyn Taylor

Pokeno,WKO

Summary

Dynamic customer service professional with extensive experience at Countdown, excelling in cash handling and complaint resolution. Proven ability to enhance customer satisfaction through effective communication and attention to detail. A fast learner who thrives in high-pressure environments, consistently delivering exceptional service and fostering positive customer relationships.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

CallCentre People (temp), Vector
02.2024 - 03.2024
  • Working through high volumes of customer calls, processing and assisting with enquiries and providing a friendly and efficient service
  • Provided technical information to callers in a reassuring manner
  • Confirming private and confidential customer details and updating their records within the system, upholding a high attention to detail
  • Logged jobs for callers to get help with fixing their power

Customer Service Assistant

The Warehouse
10.2023 - 02.2024
  • Demonstrated proficiency in organising and displaying products on racks according to company standards
  • Greeting and serving customers on the checkouts, providing a positive and efficient service
  • Cash handling, processing payments, exchanges and refunds
  • Providing store and product information and upselling sale items

Customer Service Assistant

Farmers
11.2022 - 01.2023
  • Greeting and serving customers on the counters
  • Processing online orders that were getting picked up, checking ID’s
  • Cash handling, processing gift card payments, and online gift vouchers

Customer Service Assistant

Looksharp Store, Manukau
02.2020 - 01.2022
  • Demonstrated proficiency in organising and displaying products on shelves and prongs according to company standards
  • Greeting and serving customers on checkout
  • Helping customers with costume ideas and putting costumes together

Customer Service Representative

Countdown, Takanini
07.2017 - 02.2020
  • Greeting customers and processing orders on the checkout
  • Helping customers find products they were after by learning store layout
  • Displaying products back in their correct places on the shelves

Customer Service Representative

McDonald’s Papakura
07.2013 - 05.2016
  • Taking multiple drive through orders while also cash handling and processing orders
  • Cleaning the restaurant area to make sure each customer had a clean space to enjoy their meal
  • Preparing kitchen food items for burger preparation and grabbing boxes of fries from the freezer ready for cooking

Education

Certificate - Call Centre

CallCentre People
CallCentre People Auckland City
01.2024

Baking and Patisserie Level3 - Baking And Patisserie

MIT
Otara, Auckland
06.2013

Skills

  • Fast learner
  • Cash handling
  • Order processing
  • Customer service
  • Customer relationship management
  • Complaint resolution
  • Product knowledge
  • Effective communication
  • Problem solving
  • Attention to detail
  • Team collaboration
  • Time management
  • Coordination
  • Data entry
  • Computer proficiency
  • Inbound and outbound calling

Community Service & Volunteer Work

Red Cross, Papakura, Volunteer Customer Service, 2011-11, 2012-06, Demonstrated proficiency in organising and displaying products on shelves and racks according to company standards., Greeting customers and processing orders., Cash handling.

Certification

Certificate in Baking and Patisserie Level 3

Certificate for level 1 Call Centre Work

Hobbies and Interests

  • Cooking
  • I enjoy helping others and giving back to the community.
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail.
  • Volunteering
  • I enjoy cooking for friends and family gatherings.
  • Video Gaming
  • Fundraising Events
  • Crafting and DIY Projects
  • Music
  • Baking
  • Strategy Games
  • Drawing and Painting
  • Mindfulness Practices
  • Regularly practice mindfulness and meditation for overall wellness.

Availability

Available Immediately and Any and all days from 9am-6pm

Timeline

Customer Service Representative

CallCentre People (temp), Vector
02.2024 - 03.2024

Customer Service Assistant

The Warehouse
10.2023 - 02.2024

Customer Service Assistant

Farmers
11.2022 - 01.2023

Customer Service Assistant

Looksharp Store, Manukau
02.2020 - 01.2022

Customer Service Representative

Countdown, Takanini
07.2017 - 02.2020

Customer Service Representative

McDonald’s Papakura
07.2013 - 05.2016

Certificate - Call Centre

CallCentre People

Baking and Patisserie Level3 - Baking And Patisserie

MIT

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Bronwyn Taylor