Bronwyn Waters-Bright
Tauranga,BOP
Summary
As an Office Manager I am a Multi-tasking, excels at prioritising and achieving project goals. I am highly organised and a dynamic professional with adaptability to suit the environment and manage site needs. I actively strive to maintain high qualities in all aspects of administration.
I am a motivated Administrator / Receptionist, committed to providing high-quality service for superior client and visitor experience. I have a positive, infectious, personality with excellent interpersonal and relationship skills, improving client satisfaction and loyalty. I am a team player and work well autonomously.
Overview
15
15
years of professional experience
Work History
Office Manager
Tauranga Living Without Violence
07.2022 - Current
- Exess Database - Provided oversight of all Exess functionality, supporting and directing the Administrator role to ensure all aspects of the organisations client record management system and functionality meets the organisations policy & contractual requirements. Maintaining integrity of data, provide support to all users within the company, training new staff and trouble shooting. Annual rollovers of government contracts. Ensure MoJ & Corrections monthly & quarterly invoicing along with weekly reporting are sent out in a timely manner.
- Health & Safety - Responsible for H&S matters pertaining to the organisation, specifically in relation to the staff, buildings, the wider site and use of site. Manage situation's and incidents that occur with, or between, clients safely, effectively, & efficiently according to the policies and procedures. Ensure all plant, equipment, work processes, & resources used in the performance of service delivery comply with safety requirements. Lead and convene H&S committee at monthly meeting.
- Receptionist - Provide a warm and inviting welcome to clients and all visitors. Manage phone calls & enquires efficiently and professionally. Communicate messages in a timely manner, make appointments booking, complete referral & intake process for all potential clients. Manage office supplies including cleaning products, ensuring required expenses remain within the related budgets.
- Payroll - Collate timesheets, leave applications, expense claim forms & contractors invoices. Sending new contracts, IR330, KS2 etc to the accountant. Accountant processes timesheets into a Payroll report, sends back for me to approve, once approved I approve in the bank for payment.
- Human Resources - Maintain HR files in hard copy & on the database. Arrange police vetting for all staff, contractors, board of trustees, students & volunteers. Maintain a staff register for all training and external supervision. Onboarding new staff, BOT, contractors, staff & volunteers, with an in depth induction plan, offboarding departing people. Interviewing off new staff.
- Administration - Provided general admin & support services to the CEO & Service Manager & delegating to the administrator where appropriate. Monitor & maintain assets & register. Support with contract audits, monitoring visits and contract reporting in relation to H&S and both sites. Checking incoming invoices for accuracy & monitoring changes in charges by service providers. Maintaining all contractors contracts are current and up to date.
- MS Office - Excel, Word, Power Point, MS Teams, Outlook.
- IT and Equipment - Manage a functional relationship with the contracted IT support service. Manage the purchasing of cell phones, laptops, IT equipment etc in consultation with CEO. Support staff with IT programmes & questions.
- Facility Management - Oversight of the buildings, grounds and general facilities over two sites. Maintain a functional relationship with the landlord. Manage the cleaning contractors. Oversight of building & asset repairs& maintenance, including outside of business hours when required. Over sight of company vehicle including WOF, services & registration.
- Staff Training & Development - Support staff with database questions, skill development, delivery of training as required. Support staff with H&S related matters. Support with onboading of new staff processes in relation to H&S, Exess database & administration processes.
Office Manager
Papamoa Family Services
07.2017 - 06.2022
- Facility Management - Over seeing and agreeing contracts to providers for services including security, parking, cleaning, catering, and technology.
- Vehicle Fleet Management - Maintaining vehicles, registering, and licencing vehicle's, maintaining detailed records of all vehicle use, servicing and WOF inspections.
- Health & Safety - H&S matters pertaining to the organisation. Related policies, procedures, registers, accident & incident reports, inductions for new staff & contractors, hazard identification, First Aid kits, & Health & Safety training.
- Financial Administration - Debtors, Creditors, Budgets, Petty Cash, reconciliation of monthly expenditure.
- General Administration - Providing support for the team, banking, mail collection, keeping assets & the asset register updated.
- Receptionist - Greeting clients, contractors etc, managing phone calls & general enquires, making appointments booking, ordering/managing office supplies including cleaning products, ensuring required expenses remain within the related budgets.
- Reporting - Completing six Health & Safety reports per month.
- Budgets - Helping prepare annual budgets for the financial year
- MS Office - Excel, Word, Power Point, MS Teams, Outlook.
- Exess Database - Maintaining integrity of data, provide support to all users within the wider company, training new staff and trouble shooting.
Administrator / Receptionist
Three60 Solutions
07.2014 - 07.2015
- MS Office - Excel, Word, Power Point, MS Teams, Outlook.
- General Administration - Providing support for the team, banking, mail collection, filing, data entry.
- Financial Administration - Debtors, Creditors, Petty Cash, reconciliation of monthly expenditure.
- Insurance Companies - Liaising between clients, advisors & various insurance companies.
- Receptionist - Greeting clients, contractors etc, managing phone calls & general enquires, ordering/managing office supplies including. .
Administrator / Trainer
Fonterra Co-operative Group Ltd
11.2008 - 05.2014
- SAP Computer System - MS Office, Word, Power Point and Outlook
- Training - Fonterra introduced a new system to the company and I was chosen to train other administration staff at approximately 50 sites around NZ. After the training roll-out was completed, I continued to travel to over 80 sites to up skill staff on the new additions to the system.
- Induction of new staff - to site Health & safety talk & walk around.
- Standard Operating Procedures - Create and review
- User Acceptance Testing - Testing transactions before released.
- Developing of Training Material - for other sites to refer to "How to Use".
- Problem Solving - relating to product and orders for export and local markets
- General Reports - daily orders for customers
- Ordering Containers & Trucks - for local and export markets
- Raise Purchase Orders - for stationary and supplies.
- Collecting and Sorting of Mail - deliver to recipients
- Invoicing - sorting of account payable
- Petty Cash - Handling of all receipts and balancing
- Filing - of completed deliveries, invoices, training records etc.
Education
Hillcrest High School
Hamilton, NZTrain The Trainer
Wintec
Hamilton, NZExcel Training
The Collective
Tauranga, NZ2023
Workplace Health And Safety Fundamentals
EMA
Mount Maunganui, NZ09.2021
Face To Face Skills For Public Facing Roles
Grow
Online05.2021
Managing Safety And Risk
Tauranga City Council
Tauranga, NZ03.2021
Skills
- Office Manager
- General/ Financial Administration
- Receptionist
- Payroll
- Human Resources
- Facility & Vehicle Fleet Management
- Health and Safety
- Exess Database
- MS Office
- Reporting / Annual reports
- Basic Zero experience
Timeline
Office Manager
Tauranga Living Without Violence
07.2022 - Current
Office Manager
Papamoa Family Services
07.2017 - 06.2022
Administrator / Receptionist
Three60 Solutions
07.2014 - 07.2015
Administrator / Trainer
Fonterra Co-operative Group Ltd
11.2008 - 05.2014
Hillcrest High School
Train The Trainer
Wintec
Excel Training
The Collective
Workplace Health And Safety Fundamentals
EMA
Face To Face Skills For Public Facing Roles
Grow
Managing Safety And Risk
Tauranga City Council
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