Brook Reweti
Taupo,WKO
Summary
Proven to excel in high-pressure environments, I leveraged exceptional communication and sanitation standards at Millennium Hotel and Resort to enhance guest satisfaction and maintain impeccable cleanliness. My expertise in team motivation and adherence to hygiene protocols significantly contributed to the establishment's reputation for excellence.
Overview
4
4
years of professional experience
Work History
Waitress Trainer / Bar Trainee
Millennium Hotel and Resort Manuel’s
02.2021 - 01.2023
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Hotel Housekeeper
Lake Land Resort
03.2019 - 06.2020
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
Education
Beauty
Toiohomai
Taupo, WKO07.2024
Skills
- Team motivation
- Body Language Awareness
- Patience and Tact
- Classroom experience
- New employee mentoring
- Food station setup
- Sanitation Standards
- Cash Handling
- High-volume dining
- Restaurant procedures knowledge
- Energy and enthusiasm
- Exceptional communication
- Reliable and Flexible
Timeline
Waitress Trainer / Bar Trainee
Millennium Hotel and Resort Manuel’s
02.2021 - 01.2023
Hotel Housekeeper
Lake Land Resort
03.2019 - 06.2020
Beauty
Toiohomai
Similar Profiles
AHMED ABDELRADYAHMED ABDELRADY
Assistant Restaurant Manager at Grand Millennium Gizan Hotel & ResortAssistant Restaurant Manager at Grand Millennium Gizan Hotel & Resort
Changa RodrigoChanga Rodrigo
Chef De Partie at Millennium Hotel and ResortChef De Partie at Millennium Hotel and Resort
Ravneet SinghRavneet Singh
Senior Manager, Sales at Millennium Place Doha - Millennium Hotels & ResortSenior Manager, Sales at Millennium Place Doha - Millennium Hotels & Resort