Brooke Ashton
Gold Coast,Australia
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service role where I can utilize my experience to add immediate value to an organization, as well as building on my current skills. I would love to grow with a company.
Overview
12
12
years of professional experience
Work History
Guest Service Representative
River Gardens Caravan Park
2025.01 - Current
River Gardens Caravan Park — Guest & Tenant Services (Current Role)
- Act as the primary contact for guests and long‑term tenants, managing enquiries, conflict resolution, welfare checks, and urgent situations within a diverse community.
- Prepare and issue Form 11s, Form 12s, and lease documentation, ensuring compliance with tenancy legislation and accurate record‑keeping.
- Represent the organisation in QCAT hearings, preparing case files, presenting information clearly, and communicating professionally in formal legal settings.
- Coordinate with emergency services, including ambulance crews for vulnerable or medically at‑risk tenants, ensuring accurate information is relayed and support needs are clearly communicated.
- Support vulnerable individuals with empathy and patience, often de‑escalating emotionally charged situations and providing reassurance during distress.
- Strengthen skills essential for emergency dispatch, including clear communication, rapid assessment, calm decision‑making, multitasking, and compassionate customer service.
Hotel receptionist
Paradise Centre Apartments
2022.06 - 2023.01
- Greet guests, check guests in and out. take bookings via phone or email, using the booking software. Engage with guests throughout their stay. General housekeeping.
Lawyers Clerk
Gow Global Group
2014.09 - 2018.06
- Was responsible for using SILQ (Legal practice management software) in order to complete billing of each client we dealt with and any other 3rd parties used as well as track client payment history, payroll to pay all employees and generate court forms with Gow global client details and key information. I also worked reception which required me to deal front of house with clients, take important phone calls and file any important documents. As part of my role a key task included attending important court cases and writing up highly sensitive and important litigation to be used during the court process. During my time at Gow global I regularly attended meetings with clients and 3rd parties to discuss up and coming cases.
Education
Certificate III - Hairdressing
Tafe
Gold Coast, Qld2013-06
Skills
- Computer skills
- Communication skills
- Problem solving skills
- Conflict resolution — managing disagreements constructively
- Empathy — understanding others’ perspectives and emotions
- Active listening
- Attention to detail
- Analytical thinking
- Problem-solving
- Decision-making
Timeline
Guest Service Representative
River Gardens Caravan Park
2025.01 - Current
Hotel receptionist
Paradise Centre Apartments
2022.06 - 2023.01
Lawyers Clerk
Gow Global Group
2014.09 - 2018.06
Certificate III - Hairdressing
Tafe