Brooke Atkins
Summary
A banking professional with great attention to detail and dedication to maintaining customer satisfaction who is excited about career progression. Skilled at helping personal and business customers meet their financial goals and needs by developing customized product and service solutions. Well-versed in solving routine and complex banking inquiries; however, comfortable to ask for assistance from a colleague if I am unsure. Good communication, multitasking and conflict resolution skills.
Overview
6
6
years of professional experience
Work History
Banker
Bank Of New Zealand
06.2021 - Current
- Opened, closed, and updated accounts for customers, including Kiwisaver, Individual, Joint and Minor accounts.
- Provided advice and education on different BNZ products and financial options i.e term deposits, term pies, credit cards and account types.
- Provided BNZ insurance quotes and information.
- Managed over 40 calls per day on Customer Connection Hub inbound queue.
- Managed over 40 secure messages per day on Digisales queue.
- Calculated fees due, interest and change for customer transactions.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Managed escalated customer interactions by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services in a timely manner.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Maintained friendly and professional customer interactions.
- Trained new hires on customer service policies and procedures.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Registered Social Worker
Nelson Women's And Children's Refuge
05.2019 - 06.2021
- Managed time efficiently in order to complete all tasks within deadlines and with successful achievement.
- Delivery of educational and self empowerment modules to women and children.
- Safehouse co-ordinator
- Attended daily meetings alongside other community organisations to discuss the communities' family harm services
- Managed and lead social worker on the crisis phone line which involved using critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Banking Fundamentals
Bank of New Zealand BCAP Programme 1-3
Banking Fundamentals
CQIB
Bank Of New Zealand12.2022
Bachelor of Social Work - Social Work
Nelson Marlborough Institute of Technology
Nelson, NZ12.2019
Skills
- Able to execute valuable customer conversations to identify customer needs and goals
- Ability to work in time pressured situations and provide high quality work
- Pride myself on being able to communicate with a diverse range of customers
- Great attention to detail
- Thorough knowledge of Due Diligence and Bank policy
- Team Collaboration
- Extremely driven to succeed and progress my career
- Able to use all BNZ systems including Amazon confidently
Timeline
Banker
Bank Of New Zealand
06.2021 - Current
Registered Social Worker
Nelson Women's And Children's Refuge
05.2019 - 06.2021
Banking Fundamentals
Bank of New Zealand BCAP Programme 1-3
Banking Fundamentals
CQIB
Bachelor of Social Work - Social Work
Nelson Marlborough Institute of Technology
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