Brooke Farley

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Summary

Dedicated treatment and support assessor with over five years of experience in customer-focused roles. Expertise in assessment decision-making and communication, developed through managing complex inquiries and supporting diverse client needs. Relocating to Australia to pursue a full-time opportunity that leverages strengths in client support and problem-solving while embracing new challenges.

Overview

8

years of professional experience

Work History

Treatment & Support Assessor

Accident Compensation Corportation

Hamilton

02.2025 - Current

Conducted thorough assessments to gather information and analyze client needs, informing tailored support plans.
Evaluated complex situations to provide clear outcomes, facilitating informed decision-making for clients.
Identified solutions for diverse queries, ensuring clients received accurate information and timely support.
Managed customer interactions, resolving inquiries while delivering exceptional service in sensitive contexts.
Communicated effectively through structured emails, case notes, and formal documentation.
Utilized Microsoft Word, Excel, Outlook, and digital tools for assessment reporting and case management.

Contact Center Representative

Accident Compensation Corportation

Hamilton

08.2023 - 02.2025

Managed customer interactions to resolve inquiries, delivering exceptional service that improved customer satisfaction.
Identified effective resolutions for diverse queries, ensuring customers received accurate information and positive experiences.
Demonstrated strong voice and email communication skills, utilizing Microsoft Word, Excel, Outlook, and other digital tools.
Demonstrated a motivated work ethic by consistently supporting team goals and collaborating effectively with colleagues., contributing to team success and fostering a positive workplace culture.

Third in Charge

Hallensteins

Hamilton CBD

03.2023 - 08.2023

Supervised daily store operations and staff activities, enhancing overall workflow efficiency.
Developed strategies to enhance customer service standards, boost sales volume, and reduce costs.
Collaborated with management to implement targeted sales promotions and marketing strategies, driving customer engagement.
Trained new employees on customer service standards and store policies, ensuring consistent service quality.
Resolved customer inquiries and issues to improve shopping experience.

Sales Assistant

Glassons

Hamilton CBD

08.2021 - 03.2023

Assisted customers in product selection, enhancing their shopping experience through personalized service.
Processed transactions accurately with point-of-sale systems for efficient checkout.
Handled customer inquiries and resolved issues promptly to ensure satisfaction.
Collaborated with team members to streamline customer experiences during busy periods, ensuring timely assistance.
Maintained organized, visually appealing store displays, increasing customer engagement and interest.
Ensured cleanliness of sales floor area consistently throughout shifts.

Crew Member

Mcdonalds

Matamata

01.2019 - 08.2020

Delivered exceptional customer service, enhancing guest experience and fostering a welcoming atmosphere.
Resolved customer complaints promptly and professionally to ensure satisfaction.
Served food and beverages at take-out counters, providing timely service to guests.
Assisted team members during peak times, contributing to smoother operations and faster service.
Maintained cleanliness of restaurant area, ensuring a pleasant dining environment for guests.

Education

NCEA Levels 1 & 2 -

Matamata College , Matamata, NZ

Skills

Customer support
Decision-making
Attention to detail
Conflict resolution
Client privacy
Written communication

Effective communication
Organizational skills
Adaptability and flexibility
Team collaboration
Interpersonal communication
Relationship building

Timeline

Treatment & Support Assessor - Accident Compensation Corportation

02.2025 - Current

Contact Center Representative - Accident Compensation Corportation

08.2023 - 02.2025

Third in Charge - Hallensteins

03.2023 - 08.2023

Sales Assistant - Glassons