Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Brooke Hand

Auckland,AUK

Summary

Humble and friendly with the readiness to learn new skills and experience. Organised individual prepared in high volumes of customers and focused on customer satisfaction.

Overview

2
2
years of professional experience

Work History

Waitress

Ground Control Cafe
08.2022 - 02.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete closing shift change duties to keep cafe working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Babysitter

Kate Hill
04.2022 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.

Education

No Degree -

Elite School of Beauty
Auckland City
07.2025

High School Diploma -

Orewa College
11.2023

Skills

  • Massage Techniques
  • Waxing Techniques (Warm and Hot)
  • Facial Treatments
  • Skin analysis
  • Eyebrow Shaping and Tinting
  • Anatomy Understanding
  • Team Collaboration
  • Organizational Skills
  • Makeup Application
  • Tanning services
  • Salon Management
  • Client consultation
  • Hygiene practices
  • Nail Services (Manicure and Pedicure)

Additional Information

Ashleigh Chong- Elite School of Beauty (Tutor)

Email- Ashleigh.Chong.ac.nz


Nathan Farquharson- Ground Control Cafe (Owner)

Ph. 022 018 9110





Timeline

Waitress

Ground Control Cafe
08.2022 - 02.2024

Babysitter

Kate Hill
04.2022 - Current

No Degree -

Elite School of Beauty

High School Diploma -

Orewa College

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Brooke Hand