Brooke Maher

• Hired and trained new employees.
• Conducted new hire orientation to verify completion of appropriate paperwork.
• Prepared weekly and monthly account summaries.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Coordinated with vendors for repair and maintenance of hotel.
• Assisted with compiling budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
• Resolved guest complaints while prioritizing customer satisfaction and loyalty.

• Provided after hours assistance and emergency on-call service for guests and residents.
• Acted quickly during emergency situations to reduce opportunity for damage or injury.
• Responded to after hours lock outs and complaints, and executed security rules and procedures.
• Managed guests and residents during building evacuations.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Trained new staff members in customer service techniques and hotel operations.
• Monitored market trends and news to identify emerging opportunities.
• Upsold additional products and services to customers, increasing revenue.
• Used POS system to enter orders, process payments and issue receipts.

Duties included:

• Food production for the Café serve over
• Providing customers with friendly and efficient service
• Production for customers’ catering orders