Brooke Manson
Auckland,AUK
Summary
Proven track record in enhancing customer loyalty and resolving conflicts, demonstrated during my tenure at Reg Williams. Skilled in problem-solving and active listening, I excel in high-pressure environments, significantly improving customer satisfaction. My expertise in customer service and critical thinking has consistently led to positive outcomes and repeat business.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Reg Williams
09.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Optical Assistant
John Osbourne
08.2021 - 10.2022
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
Education
Long Bay College
Torbay, AUK12.2019
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
References
Nina Bostock - Retail Manager
Contact Number 02121248184
Amber Shaw - Retail Manager
Contact Number 021339091
Timeline
Customer Service Representative
Reg Williams
09.2021 - 10.2022
Optical Assistant
John Osbourne
08.2021 - 10.2022
Long Bay College
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