Brooke Remnant
AUK,AUK
Summary
Proven Branch Manager/Senior Body Piercer at Adorn, adept in branch operations management and customer relationships, significantly enhanced service quality, leading to exceeded sales targets. Demonstrates exceptional time management and work ethic, fostering continuous skill development within teams. Achieved notable customer satisfaction improvements, showcasing strong client relationship management and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Branch Manager/Senior Body Piercer
Adorn
06.2021 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Waitress
Dice and Fork
12.2020 - 06.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Retail Worker
Eko
01.2019 - 12.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
NCEA Level 2 -
Whangarei Girls' High School
Whangarei, NTLSkills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Client Relationship Management
Timeline
Branch Manager/Senior Body Piercer
Adorn
06.2021 - Current
Waitress
Dice and Fork
12.2020 - 06.2021
Retail Worker
Eko
01.2019 - 12.2019
NCEA Level 2 -
Whangarei Girls' High School
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