Brooke Saggers-Nepe
Palmerston North,MWT
Summary
Results-driven administrator with extensive experience in customer-facing roles, consistently striving to exceed expectations through effective communication and problem-solving skills. Demonstrated ability to manage multiple tasks efficiently independently. Self-motivated learner committed to continuous improvement.
Overview
5
5
years of professional experience
Work History
Business Development Officer
Newman Chamber Of Commerce And Industry
Newman, WA
04.2022 - 12.2022
- Established partnerships with local businesses, increasing community engagement opportunities.
- Developing and maintaining relationships with key stakeholders
- Coordinated events and workshops, promoting business resources and fostering networking.
- Facilitated communication between members and local government on industry issues.
- Directed social media content creation to effectively engage target audience.
- Agenda documentation preparation for Board meetings, manage and disperse meeting minutes and allocated actions follow-ups.
- Membership consultation and engagement.
- Updating and maintenance of Archives and membership records.
Executive Support Officer
Shire Of East Pilbara
Newman, WA
03.2022 - 04.2022
- Functioned as the main point of contact for the Executive team.
- Developed and delivered comprehensive reports for all directorates and departments to support informed decision-making.
- Provided business support functions, ensuring accurate record keeping and facilitating corporate meetings for effective operations.
- Agenda preparation, meeting minute taking and direction allocation and support.
- Maintain effective communication and collaborative working relationships with internal and external stakeholders.
- Assist with implementation of relevant policies and procedures consistent with operational requirements.
- Use of Synergy record keeping programme.
Administration Officer
Newman Hotel
Newman, WA
02.2020 - 03.2022
- Managed accounts payable and receivable to maintain accurate financial records.
- Utilized Xero accounting software to manage financial records and transactions.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Utilized Preno booking system to streamline reservation processes and manage client bookings.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Drafted agendas, recorded minutes and created documents for meetings.
- Worked with supervisors and management to maintain status reports and update information for client projects.
Store Manager
Cotton On Group
01.2018 - 06.2021
- Bolstered sales volume by implementing an incentive program and initiating advanced employee training.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Monitored scheduling, purchases, and expenses to uphold quarterly budget compliance.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Managed inventory control, cash control and store opening and closing procedures.
- Analyzed store trends to inform strategic planning and optimize operations.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Sacred Heart College
Wellington01-2013
AWS 121: Introduction To New Zealand Legal System
Victoria University of Wellington
Wellington, NZLAWS 122: Introduction To Case Law
Victoria University of Wellington
Wellington, NZLAWS 123: Introduction to Statute Law
Victoria University of Wellington
Wellington, NZLAWS 211: The Law of Contract
Victoria University of Wellington
Wellington, NZLAWS 213: Public Law
Victoria University of Wellington
Wellington, NZLAWS 214: Criminal Law
Victoria University of Wellington
Wellington, NZMAORI210: Te Whakahaumanu Reo: Māori & Indigenous
University of Waikato
Hamilton, NZMAORI211: Te Reo Māori: Intermediate 1
University of Waikato
Hamilton, NZMAORI212: Te Reo Māori: Intermediate 2
University of Waikato
Hamilton, NZ115112: Accounting for Business
Massey University
Palmerston North, NZ15115113: Economics for Business
Massey University
Palmerston North, NZ15115114: Finance Fundamentals
Massey University
Palmerston North, NZ115116: Introduction to Marketing
Massey University
Palmerston North, NZPoupou Huia Te Reo 2
Te Wananga O Raukawa
Te Ara Tuarua mo te Reo Maori
Te Kohanga Reo National Trust
Wellington, NZSkills
- Stakeholder engagement
- Event coordination
- Strategic planning
- Management skills
- Record organization
- Customer service support
- Communication skills
References
Arina Aiona
CEO Newman Womens Shelter
President – Newman Chamber of Commerce and Industry
+61 474 328 386
Terina Butler
Newman Hotel Operations Manager
+61457 382 534
Jahnay More
HR - Acure Asset Management/ Newman Hotel
0487 425 165
Steve Leeson
Director of Corporate Services - Shire of East Pilbara
0413 487 086
Kahu Raharuhi
Business Development Manager - Newman Chamber of Commerce and
Industry
0424 994 710
Timeline
Business Development Officer
Newman Chamber Of Commerce And Industry
04.2022 - 12.2022
Executive Support Officer
Shire Of East Pilbara
03.2022 - 04.2022
Administration Officer
Newman Hotel
02.2020 - 03.2022
Store Manager
Cotton On Group
01.2018 - 06.2021
High School Diploma -
Sacred Heart College
AWS 121: Introduction To New Zealand Legal System
Victoria University of Wellington
LAWS 122: Introduction To Case Law
Victoria University of Wellington
LAWS 123: Introduction to Statute Law
Victoria University of Wellington
LAWS 211: The Law of Contract
Victoria University of Wellington
LAWS 213: Public Law
Victoria University of Wellington
LAWS 214: Criminal Law
Victoria University of Wellington
MAORI210: Te Whakahaumanu Reo: Māori & Indigenous
University of Waikato
MAORI211: Te Reo Māori: Intermediate 1
University of Waikato
MAORI212: Te Reo Māori: Intermediate 2
University of Waikato
115112: Accounting for Business
Massey University
15115113: Economics for Business
Massey University
15115114: Finance Fundamentals
Massey University
115116: Introduction to Marketing
Massey University
Poupou Huia Te Reo 2
Te Wananga O Raukawa
Te Ara Tuarua mo te Reo Maori
Te Kohanga Reo National Trust