Brooke Scown
Hurleyville,Taranaki
Summary
Professional retail worker with strong focus on team collaboration and achieving results. Proven experience in customer service, inventory management, and sales. Reliable, adaptable, and skilled in handling fast-paced environments while maintaining high standards. Strong communication and problem-solving abilities ensure effective support to both customers and team members.
Overview
3
3
years of professional experience
Work History
Retail Worker
Mitre 10
06.2025 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
Retail Worker
Supercheap Auto
11.2022 - 06.2025
- Greeted customers and provided assistance, enhancing overall shopping experience.
- Stocked shelves efficiently, ensuring product availability and organization.
- Operated point-of-sale systems accurately to process transactions.
- Maintained cleanliness of sales floor and checkout areas to meet safety standards.
- Participated in training sessions to develop product knowledge and service skills.
- Collaborated with team members to achieve daily operational goals.
Work Experience
Scott Williams Motors
03.2024 - 05.2024
- Operated diagnostic tools to evaluate vehicle performance and identify issues.
- Executed vehicle maintenance tasks under supervision, enhancing hands-on skills.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Level 3 - Automotive Engineering
WITT
New Plymouth05.2024
NCEA Level 1 & 2 -
Hawera High School
Hawera05.2023
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Cash handling accuracy
- Professional appearance
- Payment processing
- Merchandise display
- POS systems
- Upselling strategies
- Multitasking
- Effective communication
Timeline
Retail Worker
Mitre 10
06.2025 - Current
Work Experience
Scott Williams Motors
03.2024 - 05.2024
Retail Worker
Supercheap Auto
11.2022 - 06.2025
Level 3 - Automotive Engineering
WITT
NCEA Level 1 & 2 -
Hawera High School