Brooke Spencer
Lower Shotover,OTA
Summary
Knowledgeable and dedicated customer service representative who is passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Solid team player with an outgoing, friendly, positive demeanor and proven in establishing positive customer relationships.
Overview
4
4
years of professional experience
Work History
Customer Service - Yard Sales
PlaceMakers
11.2022 - Current
- Providing service by working directly with customers to find required building materials and help load / unload their vehicles .
- Picking orders , restocking and use of a forklift to load trucks, re stock shelves and move materials.
- Building good relationships with customers to ensure they have a enjoyable experience every time they come in.
- Helping to co-ordinate our customers deliveries (dispatch assistance)
- Assisting to ensure an efficient warehouse is maintained and appropriately stocked
Guest Service Agent
Sudima Hotel
07.2022 - 11.2022
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Collected room deposits, fees and payments.
Health Support Worker
Southern DHB
04.2021 - 07.2022
- Contacting covid cases who have created exposure events.
- Filing records and documents based on the information given.
- Strong phone contact handling skills and active listening.
- Building relationships with local businesses via phone communication for if they ever needed support through exposure to covid.
- Analyzed case reports and Exposure Events in order to time manage so that high risk cases were prioritized.
- Followed communication procedures, guidelines and policies.
- Handled complaints, provided appropriate solutions and alternatives within the time limits, and followed up to assure resolution.
Ground Support Officer
Swissport, Frankton
01.2020 - 04.2021
- Assembled and issued required documentation, such as tickets.
- Delivered exceptional service to every customer through active engagement, affective listening and well-developed interpersonal skills.
- Greeted passengers and provided boarding instructions.
- Collected baggage charges and accepted baggage for check-in.
- Contacted customers to advise on travel conveyance changes and to confirm reservations.
- Communicated closely with ground crew via radio to ensure safety and efficiency on the tarmac.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
Education
High School Diploma -
Wakatipu High School
Queenstown, OTA2018
Skills
- Customer Service
- Inventory
- Time management
- Organization
- Issue and conflict resolution
- Security systems
- Employee training
- Policies and procedures
Additional Information
References available upon request.
Affiliations
- A very active person who loves getting outdoors.
- Representing in A grade Senior and Rep Netball teams .
- Coaching and umpiring High School level Netball.
Timeline
Customer Service - Yard Sales
PlaceMakers
11.2022 - Current
Guest Service Agent
Sudima Hotel
07.2022 - 11.2022
Health Support Worker
Southern DHB
04.2021 - 07.2022
Ground Support Officer
Swissport, Frankton
01.2020 - 04.2021
High School Diploma -
Wakatipu High School
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