Brooke Waipouri

• Submit transactions into Xero Accounting Software
• Reconciliation of bank accounts, accounts payable/receivable, term deposits, and credit cards.
• Prepare and upload payment files to ASB Fastnet.
• Tracking and recording center expenses.
• Input into thebudget process, end-of-financial year auditing, monitoring variances, marketing, and website development.
• Provide ongoing support to General Manager daily.
• Booking system and venue hire administration.
• Social Media Management and content creation
• Provide assistance in reporting to Trust Board.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Coordinate special projects and manage schedules.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Identified appropriate marketing channels and target customers for campaigns.

• Email inquiries 2-hour KPI.
• Invoicing of shipments.
• Tracking of outbound shipments.
• Quotes and ad hoc quotes.
• Cross trades.
• Vendor invoice approval.
• Attend to customer feedback in an effective and positive manner to ensure complete customer satisfaction.
• Manage New Zealand Click 2 Ship branch
• Excel tracking and reporting
• Freightpac invoicing software

• Invoicing of jobs on MYOB.
• Monitor dashboards on Salesforce CRM.
• Provide national admin support to regional branch managers.
• Support the on-road sales team by phoning customers to follow up on any quotes or leads.
• Liaise with inventory and dispatch regarding orders and deliveries.
• Check and scan dockets/job sheets.
• Data entry of accounts/customer information.
• Create and update databases and records for financial information.
• Manage Kainga Ora contractor portals.
• Prepare reports and presentations
• Manage internal/external stakeholder relationships.

• Routing inbound calls and emails to the appropriate resources.
• Direct outbound calls to customers and key stakeholders.
• Manage and resolve customer queries.
• Convert leads to initiate sales through Salesforce CRM.
• Provide product and service information to customers.
• Manage administration, communication, and coordination with internal departments.
• Tracking daily reports.
• Process orders, forms, and applications.
• Data Entry.
• Coordinated logistics and verified equipment shipment pricing and availability.
• Answered average of 65 calls, 100 emails, and faxes per day, addressing customer inquiries, solving problems and providing product information.

• General horse grooming and care
• Assist with horse feeding regimes and going on feed runs
• General stable duties and facility maintenance including yard work and mucking out
• Overall tidiness and cleanliness of facilities at all times
• Rotational handling of weanlings
• Assist with the preparation of yearlings for the Australasia sales
• Handling of broodmares including assisting with vet work
• Maintain a high standard of Health and Safety in all areas of the farm and adhere to all Health and Safety policies and guidelines.

** Same as above for Cambridge Stud**