Brooke Wilson
Waikato,Waikato
Summary
Friendly candidate with a passion for providing excellent customer service and facilitating guest satisfaction. A hardworking and flexible individual takes reservations, assigns orders to the correct tables, and handles payments effectively. Outstanding multitasker with exceptional social skills, communication abilities, and a customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Hospitality Worker
Sugar Plum Kitchen
2018.09 - 2023.02
- Prepared food and beverages and verified adherence to quality and safe food-handling standards.
- Delivered excellent customer service to support the company's reputation and patron satisfaction.
- Reduced risks by maintaining a clean and organized work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Observed established health and safety regulations to safeguard teams and guests.
- Trained new staff members on proper customer service and hospitality policies.
- Performed general cleaning by sweeping and mopping floors, washing dishes, and emptying bins.
Barista
Sugar Plum Kitchen
2018.09 - 2023.02
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise about coffees, teas, and merchandise.
- Monitored supply levels at the counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- I pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Education
High School Diploma -
Tuakau College
Tuakau, NZ12.2021
Skills
- Process Transactions
- Food and Beverage Preparation
- Waiting Tables
- Cool Under Pressure
- Order Accuracy and Delivery
- Upselling
- Food Safety Oversight
- Price Memorization
- Hospitality Service Expertise
Timeline
Hospitality Worker
Sugar Plum Kitchen
2018.09 - 2023.02
Barista
Sugar Plum Kitchen
2018.09 - 2023.02
High School Diploma -
Tuakau College
Similar Profiles
Jonathan HoeflerJonathan Hoefler
Animal Keeper Intern at Sugar Plum ZooAnimal Keeper Intern at Sugar Plum Zoo
Alissa BushAlissa Bush
Founder/Owner/Operator at Sugar Plum BazaarFounder/Owner/Operator at Sugar Plum Bazaar
Meredith AycockMeredith Aycock
Manager at The Sugar Plum ShoppeManager at The Sugar Plum Shoppe