- Passionate about balancing physical health with mental and emotional wellness
- Road Trips
- Fashion and Style
- Reading
Brooke Wilson Mott
Christchurch
Summary
Dynamic and results-oriented professional with extensive experience in visual merchandising at H&M Hennes & Mauritz. Excelled in enhancing customer experiences and store aesthetics, leading to improved satisfaction ratings. Skilled in customer service and visual merchandising, adept at driving sales through strategic layout changes and team collaboration. Demonstrated ability to manage time effectively and work dependably within diverse teams.
Overview
11
11
years of professional experience
Work History
Visual Merchandiser
H&M Hennes & Mauritz
07.2019 - Current
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained new Visual Merchandiser team within New Zealand.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
Reservations Assistant
Copthorne Hotel
01.2018 - 02.2019
- Initiated process improvements that helped reduce response times for reservation confirmations and cancellations.
- Developed knowledge of industry trends, competitor offerings, and market demands to inform strategic decision-making within the company.
- Leveraged strong communication skills when liaising between guests, hotel departments, and external vendors or partners regarding reservations matters.
- Utilized various software programs to manage reservations, track inventory, and generate reports for management review.
Sales Assistant
Pagani
11.2016 - 01.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Farm Hand
Family Business
01.2014 - 01.2016
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
- Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
Education
High School Diploma -
Western Heights High School
Rotorua, NZ12-2015
Skills
- Product knowledge
- Time Management
- Goal oriented
- Visual merchandising
- Customer service
- Dependable and hardworking
- Team player
Interests
Timeline
Visual Merchandiser
H&M Hennes & Mauritz
07.2019 - Current
Reservations Assistant
Copthorne Hotel
01.2018 - 02.2019
Sales Assistant
Pagani
11.2016 - 01.2018
Farm Hand
Family Business
01.2014 - 01.2016
High School Diploma -
Western Heights High School
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