Brooke Marama Studer
Summary
Versatile Project Coordinator known for successfully executing diverse project tasks to accomplish pending deadlines. Enthusiastic problem solver and talented performer with superior communication, planning and decision-making skills.
Overview
13
13
years of professional experience
Work History
Service Delivery Manager
Te Tohu O Te Ora O Ngati Awa
01.2021 - Current
- Worked in matrix management environment with oversight of division-level managers, operations, finance, human resources, safety and compliance.
- Coordinated and led internal and external site team meetings.
- Supervised operations of customer service desk staffed by 4 team members.
- Contributed to internal and external Auditor reviews.
- Planned and managed full projects, from conception through final completion.
- Coordinated new hire recruitment, training and development.
- Managed third-party contracts to drive delivery of required services.
- Attended staff and client meetings and served as liaison to manage operations for services.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Utilized data visualization tools to effectively communicate business insights.
- Participated in requirements meetings to understand business needs.
- Used statistical methods to analyze data and generate useful business reports.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Tested data prediction algorithms based on historical data.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Provided technical support for troubleshooting analytics and reporting issues.
- Identified patterns and trends in large data sets and provided actionable insights.
Lead Coordinator
Te Tohu o te Ora o Ngati Awa
05.2020 - Current
- Designed and introduced leadership development, coaching and team management model, resulting in the promotion of employees into increased levels of responsibility.
- Oversaw productivity streams for ongoing and special projects.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Kept projects on schedule by managing deadlines and adjusting workflows as needed.
- Interpreted management directives to define and document administrative staff processes.
- Led comprehensive Exess Client Database training for 60 staff members.
Trainer
Te Tohu o Te Ora o Ngati Awa
01.2014 - Current
- Eliminated process gaps by implementing new methods of standardized training.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Recorded and edited videos for use in later courses or by remote learners.
- Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
Computer Helpdesk Technician
Te Tohu o te Ora o Ngati Awa
01.2012 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Compiled and accurately entered data for each customer encounter to record in system.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Service Co- Ordination
Te Tohu o Te Ora o Ngati Awa
02.2011 - Current
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Carried out day-day-day duties accurately and efficiently.
- Used coordination and planning skills to achieve results according to schedule.
Education
Diploma in Business Management - Business Administration And Management
Toi Ohomai (Te Pukenga)
Online07.2024
Certificate - Business Management
EMA Training For Management
EMA04.2023
University Entrance L1, L2 And L3 -
St Joseph's Maori Girls Collage
Napier12.2007
Skills
- Document management
- Accounts reconciliation
- File and data retrieval systems
- Scheduling and calendar management
- Administrative oversight
- Consulting
- Project oversight
- Team communication
- Strategic Planning
- Schedule Coordination
- Contract Management
- Data Quality
- Database Management
- Operations Support
- Client Relationships
Referee
Sam Rotohiko
IT specialist & Data Analyst Contractor
0277006524
Maude Takarua
Executive Manger
Ngati Awa Social & Health Services
02108083782
Timeline
Service Delivery Manager
Te Tohu O Te Ora O Ngati Awa
01.2021 - Current
Lead Coordinator
Te Tohu o te Ora o Ngati Awa
05.2020 - Current
Trainer
Te Tohu o Te Ora o Ngati Awa
01.2014 - Current
Computer Helpdesk Technician
Te Tohu o te Ora o Ngati Awa
01.2012 - Current
Service Co- Ordination
Te Tohu o Te Ora o Ngati Awa
02.2011 - Current
Diploma in Business Management - Business Administration And Management
Toi Ohomai (Te Pukenga)
Certificate - Business Management
EMA Training For Management
University Entrance L1, L2 And L3 -
St Joseph's Maori Girls Collage
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