Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic
Brooklyn Allen

Brooklyn Allen

Auckland,Waiheke Island

Summary

Dedicated Shift Manager with over four years of experience at Man O' War Vineyards on Waiheke Island. Proven expertise in overseeing daily operations, managing staff, and ensuring outstanding customer service. Skilled in cash handling, reconciliation, stocktaking, and reporting, with a meticulous approach to financial accuracy and inventory management.


Demonstrates strong administrative abilities, including efficient scheduling, effective communication, and comprehensive record-keeping. Experienced in hosting various events, managing logistics, and enhancing guest experiences. Known for adaptability, a proactive work ethic, and a commitment to continuous improvement.


Seeking new opportunities to leverage my extensive experience and diverse skill set in a dynamic and challenging environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Manager

Man O' War Vineyards
11.2022 - 07.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team and to maximize team performance and revenue.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Tracked receipts, employee hours, and inventory movements.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Optimized cash handling procedures to reduce discrepancies and strengthen accountability within the team.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift and accounting for errors and resolving discrepancies.

Wine Bottler

Man O' War Vineyards
08.2022 - 09.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-to-day duties accurately.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organised and Coordinated the bottling line using efficient strategies to maximise the production line's abilities.

Waitress/Bar Tender

Man O' War Vineyards
01.2017 - 04.2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Vineyard Worker

Man O' War Vineyards
02.2021 - 04.2021
  • Picked grapes at correct time and sorted by quality for further processing.
  • Collaborated with fellow workers in daily tasks, fostering a positive work environment on the vineyard.

Education

Waiheke High School
11.2020

Bachelor of Health Sciences - Physiotherapy

Auckland University of Technology

Skills

  • Cool under pressure and works accurately and efficiently
  • Billing and payment processing and accurate money handling
  • Greeting and escorting guests in a warm, friendly manner
  • POS System Experience
  • Communications strategies
  • Adaptable and flexible
  • Familiar with Microsoft systems
  • Serving customer needs with a customer service focus
  • Stocking and replenishing
  • Decision-making and problem-solving
  • Employee training/staff management
  • Punctual and reliable
  • Management team collaboration with budgeting knowledge
  • Over looking opening and closing procedures

Certification

  • LCQ (License Controller Qualification) - December - 2023
  • First Aid Training - October 2023
  • RSA (Responsible Service of Alcohol) - July 2024

Hobbies

  • I have a passion for GOOD food, and sports, especially netball.

Timeline

Shift Manager

Man O' War Vineyards
11.2022 - 07.2024

Wine Bottler

Man O' War Vineyards
08.2022 - 09.2022

Vineyard Worker

Man O' War Vineyards
02.2021 - 04.2021

Waitress/Bar Tender

Man O' War Vineyards
01.2017 - 04.2022

Waiheke High School

Bachelor of Health Sciences - Physiotherapy

Auckland University of Technology

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Brooklyn Allen