Brooklyn Harrington
Dunedin,Otago
Summary
I am a hard-working, enthusiastic person who has plenty of experience in the hospitality industry having worked in various restaurant environments over the past 4 years. I have good communication skills and know how to adapt to various environments/situations with my willingness to learn. I have decent knowledge when it comes to taking orders, delivering food, and managing different payment methods.
Overview
4
4
years of professional experience
Work History
Wait Staff Member
Royal Hotel - Restaurant And Bar
11.2022 - Current
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Maintained cleanliness in the dining area, contributing to a pleasant atmosphere for customers.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Cleaning Supervisor
Naseby Holiday Park
12.2019 - 02.2024
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
Wait Staff Member
Fishtail Restaurant And Bar
02.2021 - 11.2023
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Received numerous positive reviews from customers, contributing to an increase in repeat business for the restaurant.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
Education
High School Diploma -
Dunstan High School
Alexandra, NZ11.2023
Skills
- Order Management
- Handling Complaints
- Supply Restocking
- Menu Memorization
- Food safety understanding
- Guest Engagement
- Cash Handling
- Dining area maintenance
Timeline
Wait Staff Member
Royal Hotel - Restaurant And Bar
11.2022 - Current
Wait Staff Member
Fishtail Restaurant And Bar
02.2021 - 11.2023
Cleaning Supervisor
Naseby Holiday Park
12.2019 - 02.2024
High School Diploma -
Dunstan High School
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