Summary
Overview
Work History
Education
Skills
Volunteer Experience
Reference
Timeline
Generic

Brooklyn Matai

Auckland,AUK

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

4
4
years of professional experience

Work History

School Van Driver

Kia Aroha Campus
Otara, Auckland
02.2024 - Current
  • Ensured that all safety regulations were met while driving the van.
  • Maintained the cleanliness of the van's interior and exterior.
  • Followed established routes and schedules to ensure timely pickups and drop-offs.
  • Communicated with parents or guardians regarding delays or changes in route or schedule.
  • Assisted in preparing daily reports on mileage, time spent driving, number of passengers transported.
  • Monitored passenger behavior within the van to ensure safety of all riders.
  • Resolved conflicts between passengers when needed.

Customer Care Representative

Toyota
Manaukau, Auckland
10.2022 - 06.2023

· Booking service and repair appointments

· Cold and Warm calling

· Respond to emails.

· Provide office support.

· Maintaining high levels of data accuracy while processing large volume of clientele

· Prioritizing customer’s needs.

· Respond to voicemails.

Home Visits Administrator

Labtest
Mt Wellington, Auckland
09.2020 - 09.2021
  • Answered incoming calls and responded to customer inquiries.
  • Print and prioritize patient referrals.

● Organize patient forms in correct ques.

● Liaise between doctors, nurses, and patients.

● Respond to emails.

● Provide office support.

● Directing car nurses to patient homes/rest homes

● Competent data entry in health

● Maintaining high levels of data accuracy while processing large volume of clientele

Delivery Agent

NZ Post
Pakuranga, Auckland
09.2020 - 05.2021
  • Sorting mail and packages.
  • Delivering Mail and Parcels.
  • Scanning Outgoing Parcels.
  • Dealing with Customers.
  • Maintaining high levels of accuracy while sorting mail, large flats, and parcels into address slots.
  • Rework redirected mail if customers have changed addresses.

Education

Te Ara Reo Level 1 and 2

Te Wānanga O Aotearoa
Mangere
12-2023

Some College (No Degree) -

Otahuhu College
Otahuhu

Some College (No Degree) -

Tangaroa College
Otara

Skills

● Time Management

● Cultural awareness

● Problem solving

● Work effectively within a team

● Strong communication skills (writing, listening and verbal)

● Attention to detail

  • Local traffic laws
  • Confidentiality
  • Safety-focused

Volunteer Experience

  • Manager Assistant - U9 Counties Manukau Mixed Tag, 2023
  • Manager - U10 Cook Island Oceania Mixed Tag, 2024

Reference

Aina Yates

Team Leader – NZ Post

Mb: 02102348800

Kerry-Anne Cope

Team Leader – Lab test

Mb: 0275675169

Alison Ripia

Team Leader – Kia Aroha Campus

Mb: 021892410

Timeline

School Van Driver

Kia Aroha Campus
02.2024 - Current

Customer Care Representative

Toyota
10.2022 - 06.2023

Home Visits Administrator

Labtest
09.2020 - 09.2021

Delivery Agent

NZ Post
09.2020 - 05.2021

Te Ara Reo Level 1 and 2

Te Wānanga O Aotearoa

Some College (No Degree) -

Otahuhu College

Some College (No Degree) -

Tangaroa College
Brooklyn Matai