Brooklyn Pilcher
Cambridge
Summary
I am a motivated and active individual with a strong work ethic and a passion for helping others. I am adaptable, dependable, and a great team player, while also confident working independently. My interests include going to the gym, playing and coaching netball, being in social settings, pottery and spending time with my family and dogs! I communicate well with people of all ages, and am always ready to learn something new.
Overview
4
4
years of professional experience
Work History
Lifeguard – Casual
Perry Aquatic Centre
05.2024 - Current
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Upheld hygiene standards in pool and surrounding area.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Assistant Tour Guide - Volunteering
Bike Hike Stay
06.2024 - 11.2024
- Built personal relationships with guests to promote positive experiences.
- Plan and book guided tours across New Zealand.
- Created memorable experiences for diverse groups by catering to different age groups and interests.
- Ensured timely departures and arrivals by adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Retail Assistant – Casual
Leven
12.2020 - 12.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Delivered high-quality customer service during busy holiday periods
- Stocked merchandise, clearly labelling items, and arranging according to size.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
2021 - 2024
Cambridge High School
Cambridge, NZSkills
- Positive attitude and strong work ethic
- Excellent verbal communication and people skills
- Reliable and tidy
- Patience and empathy
- Time management capabilities
- Confident working both independently and in teams
- Quick learner with a proactive mindset
- Customer-focused and service-oriented
Accomplishments
- NCEA level one and two
- PLPC lifeguard qualification
- Plunket babysitting certificate
- Barista certificate level two and three
- Coach yr 4-6 netball
Timeline
Assistant Tour Guide - Volunteering
Bike Hike Stay
06.2024 - 11.2024
Lifeguard – Casual
Perry Aquatic Centre
05.2024 - Current
Retail Assistant – Casual
Leven
12.2020 - 12.2024
2021 - 2024
Cambridge High School
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