Bruce Hobdey
Ohakune,MWT
Summary
Hardworking professional with diverse experience in multiple industries, adept at working under pressure in a fast-paced environment. Collaborative team player skilled in producing quality work that exceeds expectations.
Overview
22
22
years of professional experience
Work History
Dispatch Support Officer
Winstone Pulp International LTD
01.2020 - Current
- Conduct daily stock counts of sawn timber by grade, size, and length
- Coordinate with the de-filleting team to process specific kiln-dried grades and sizes for orders
- Allocate stock to orders and develop packing plans for export container deliveries
- Arrange trucking services for timber transportation and communicate arrival times to the port
- Generate and manage delivery dockets using internal systems, and create weekly reports for cartage companies.
- Verify and process invoices from cartage companies, ensuring accuracy before forwarding to accounts.
- Issue fortnightly invoices to customers and handle credit adjustments as needed.
- Develop monthly delivery plans for customers based on timber grades and sizes.
- Provide occasional assistance with truck loading and order preparation.
- Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Ensured accurate completion of customs documents for international shipments as required by law.
- Developed strategies to optimize stock levels while ensuring availability when needed.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Created and updated standard operating procedures for logistics operations.
- Conducted regular inventory audits to ensure accuracy and integrity of stock levels.
- Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions.
- Monitored compliance with safety regulations and quality standards during transport operations.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Prepared and maintained accurate shipping documentation, including invoices.
Supervisor - Rental
Ruapehu Alpine Lifts (RAL)
06.2020 - 11.2020
- Prepared weekly rosters and approved time sheets, resolved queries and complaints and maintained stock and consumable materials
- Adjusted bindings to ensure proper fit of customer's boots.
- Provided customers with detailed instructions on how to use the equipment safely and effectively.
- Instructed customers on proper fitting techniques for ski and snowboard boots and clothing.
- Demonstrated basic skiing and snowboarding skills to help customers choose the right gear.
- Responded effectively to customer questions and inquiries and provided information regarding queries.
Gondola (Sky Waka) at Whakapapa Ski Field
Leitner Oceania Ropeways
11.2019 - 06.2020
- Assist contractors in the building of the gondola.
- Dismantling form work.
Supervisor - Retail
Ruapehu Alpine Lifts (RAL)
06.2019 - 09.2019
- Provided accurate product and pricing information to the public, ensured efficient stock management, and handled cashiering and staff oversight
- Managed inventory, processed payments, and addressed customer feedback while maintaining the retail shop's operations and merchandising standards.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Coordinated restocks to keep retail displays organized and full for customers.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
Gondola (Sky Waka) at Whakapapa Ski Field
Leitner Oceania Ropeways
04.2019 - 06.2019
- Assist contractors in the building of the gondola
- Ensure fleet of vehicles meet the road safety standards and refuelling the vehicles with diesel from a special tank.
New Business Development
CPC Specialists
04.2017 - 11.2018
- Secure new business by means of email, telephone and meetings to grow the organisation
- Build trust with developers and QS
- Liaised and negotiated with vendors to complete proposals for tenders
- Attend project meetings
- Track and ensure compliance with contract requirements
- Assist in the preparation of proposals.
New Business Development and Account Manager
Echo Service Provider
05.2016 - 03.2017
- Manage 4 of the top 10 billing accounts, of which one was a microfinance bank with multiple branches in Africa
- Generate new sales leads and meet or exceed assigned monthly and annual targets
- Be the primary point of contact to existing and potential new clients.
Key Account Manager
Vox Telecom
09.2006 - 03.2016
- Built relationships with clients by providing ongoing support and advice on telecom products and services.
- Negotiated pricing with clients based on their individual requirements.
- Compiled detailed reports on customer interactions and sales activities.
- Developed strategies for meeting quarterly sales targets, including cold calling and upselling techniques.
- Created presentations to explain the various telecom products and services available to clients.
- Maintained accurate records of customer accounts in a CRM system.
- Resolved customer inquiries quickly and efficiently, escalating when necessary to ensure satisfaction.
- Responded promptly to incoming emails from current or potential customers regarding telecom services.
- Participated in team meetings to discuss industry trends, competitive offerings, pricing strategies.
- Collaborated with other departments such as product managers in order to maximize cross-sales opportunities.
- Attended conferences and seminars related to telecom industry developments.
- Generated leads through cold calls or email campaigns targeting businesses within specific industries.
- Used product knowledge to suggest items to match client needs.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Cross-sold products and services to increase average transaction value.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Advised existing customers on how they can make the most out of their existing telecom services packages.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable solutions.
Account Manager
Technology Concepts
07.2004 - 08.2006
- Responsible for obtaining new clients through cold calling
- Working for an ISP my responsibilities were to sell internet access, IT support & Web application developments.
Product Manager
Lockwise - A Division of Abloy
02.2004 - 06.2004
Sales and Marketing
netr@LINK (Internet Business Solutions Provider)
07.2002 - 02.2004
Education
Wood Manufacturing - Generic Skills (Level 2)
Competenz
12-2021
A+ Certified -
Ambassador Training and Development
02.1999
NSC (National Senior Certificate) -
Benoni Technical College
01.1995
Forklift License (Level 3)
Skills
- ISP / Telecoms Solution Design
- Key Account Management
- New Business Development
- Relationship Management
- Client Relations
- Transportation Management
- Communication
- Items Inspection
Productsolutionsknowledge
- Internet Solutions, MPLS, QS
- Cloud Solutions / Managed Services
- Unified Communication
- PBX: IP
- VoIP, IP Connectivity
- Video Conferencing: Polycom/Life Size
- CRM
Accomplishments
- CPC: Within first 12 months of employment I secured new business to the value NZD $676 560
- Vox Telecom: Part of a team of 4 who won the top sales award to Livigno Italy for a skiing holiday in February 2012
Part of a team of 4 who won the top sales award to attend the Hong Kong Sevens in March 2011
Timeline
Supervisor - Rental
Ruapehu Alpine Lifts (RAL)
06.2020 - 11.2020
Dispatch Support Officer
Winstone Pulp International LTD
01.2020 - Current
Gondola (Sky Waka) at Whakapapa Ski Field
Leitner Oceania Ropeways
11.2019 - 06.2020
Supervisor - Retail
Ruapehu Alpine Lifts (RAL)
06.2019 - 09.2019
Gondola (Sky Waka) at Whakapapa Ski Field
Leitner Oceania Ropeways
04.2019 - 06.2019
New Business Development
CPC Specialists
04.2017 - 11.2018
New Business Development and Account Manager
Echo Service Provider
05.2016 - 03.2017
Key Account Manager
Vox Telecom
09.2006 - 03.2016
Account Manager
Technology Concepts
07.2004 - 08.2006
Product Manager
Lockwise - A Division of Abloy
02.2004 - 06.2004
Sales and Marketing
netr@LINK (Internet Business Solutions Provider)
07.2002 - 02.2004
Wood Manufacturing - Generic Skills (Level 2)
Competenz
A+ Certified -
Ambassador Training and Development
NSC (National Senior Certificate) -
Benoni Technical College
Forklift License (Level 3)
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