Brunella Takitimu
Auckland
Summary
BRUNELLA TAKITIMU An intrinsically motivated individual with a professional background in the delivery of outstanding and continual outcomes across a variety of roles, displaying loyalty and adaptability to any environment ensuring to remain determined to exceed expectations. Personal and professional growth and seeking an opportunity to provide loyalty, value and a desire to succeed to a valued and progressive organisation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Team Leader
National Protective Services
South Melbourne , Vic
2016.09 - Current
- Advised security team and conducted investigations of significant threats and loss.
- Recorded incident reports with detailed accounts of occurrences.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
- Responded quickly to emergency situations to assess and deflect issues.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Patrolled internal building spaces and facility grounds to identify and deter threats to asset.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Residential Property Manager
Ken Jolly - 35 Mary Street
St Kilda West , VIC
2013.03 - 2014.10
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Oversaw management of 33 properties while providing general service to tenants.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
Owner Operator Cleaning Contractor
Owner Operator Independent
Melbourne , VIC
2006.06 - 2009.06
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Organized and used industrial cleaning products following strict safety procedures.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Followed safety standards and established SOPs when handling, mixing and storing.
- Supervised work of contracted employees to keep on task for timely completion.
- Participated in team building activities to enhance working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and maintained courteous and effective working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
Hospitality Cafe Customer Service Manager
Eurest Catering Management
Wellington , New Zealand
1995.05 - 1999.07
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Oversaw daily operations to ensure high levels of productivity.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked flexible hours; night, weekend, and holidays
- Participated in team building activities to enhance working relationships.
Education
Health And Fitness
Kingswell Highschool
Invercargill/New Zealand11.1989
Skills
- CCTV Monitoring
- Crisis Management Plans
- Professional Demeanor
- First Aid Training
- Customer Service
- Attentive and Observant
- Intrusion Detection
- Theft Prevention
- Pattern Recognition
Accomplishments
- Trained and Supervised new and existing staff members in effective security measures and guard techniques.
- Reduced store losses by apprehending and processing a number of shoplifters a month.
- Documented and resolved issues which led to Results.
Certification
- Cert 11 .. Security Operation Business Risk International - 5/2016
- Cert 111.. Security Operations Business Risk International - 7/2016
- CPR First Aid - 05/07/2022
- Chief Fire Warden/ Fire Warden - Fire and Safety Australia - 27/4/2021
- Manual Handling - 29/04/2020
- Conflict Resolution Occupational Health and Safety - 05/07/2022
- Customer Service - 05/07/2022
- How to Communicate Effectively - 05/07/2022
- Business Writing Skills - 05/07/2022
- Understanding Body Language - 05/07/2022
- Infection Control in the Workplace - 13/01/2022
- Hazard Identification - 13/01/2022
- Handling Angry and Upset Customers - 13/01/2022
- Job Ready - Residential Property Management - Real Estate Institute Victoria - 2/2015
- Cert 1V Property Services -REIV Real Estate Institute Victoria - 11/2014
- Full Victorian Driver's License - 25/11/2022
- Private Security License - 23/08/2025
Additional Information
Reference
Glenn Saunders Operations - National Protective Services, Melbourne Vic
03 9690 4733
0414 899 059
Ken Jolly Director - Solutions Won Albert Park / 35 Mary Street, St Kilda Melbourne Vic
03 9603 0400
Rob Apps Operations - South Melbourne Market, Melbourne Vic
03 9209 6295
0438 663 433
Timeline
Security Team Leader
National Protective Services
2016.09 - Current
Residential Property Manager
Ken Jolly - 35 Mary Street
2013.03 - 2014.10
Owner Operator Cleaning Contractor
Owner Operator Independent
2006.06 - 2009.06
Hospitality Cafe Customer Service Manager
Eurest Catering Management
1995.05 - 1999.07
Health And Fitness
Kingswell Highschool
- Cert 11 .. Security Operation Business Risk International - 5/2016
- Cert 111.. Security Operations Business Risk International - 7/2016
- CPR First Aid - 05/07/2022
- Chief Fire Warden/ Fire Warden - Fire and Safety Australia - 27/4/2021
- Manual Handling - 29/04/2020
- Conflict Resolution Occupational Health and Safety - 05/07/2022
- Customer Service - 05/07/2022
- How to Communicate Effectively - 05/07/2022
- Business Writing Skills - 05/07/2022
- Understanding Body Language - 05/07/2022
- Infection Control in the Workplace - 13/01/2022
- Hazard Identification - 13/01/2022
- Handling Angry and Upset Customers - 13/01/2022
- Job Ready - Residential Property Management - Real Estate Institute Victoria - 2/2015
- Cert 1V Property Services -REIV Real Estate Institute Victoria - 11/2014
- Full Victorian Driver's License - 25/11/2022
- Private Security License - 23/08/2025
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