Brunella Takitimu
Wellington,New Zealand
Summary
Security Supervisor with extensive experience in crisis management and team leadership at National Protective Services. Demonstrated expertise in proactive risk assessment and incident response, resulting in enhanced safety protocols. Recognized for tactical decision-making and ability to maintain communication and collaboration in high-pressure environments. Skilled in de-escalation and conflict resolution, ensuring a secure environment while delivering exceptional service.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Owner Operator
Takitimu Protective Services
Stokes Valley, Lower Hutt
07.2025 - Current
- Security Operations Management
- Investigations & Surveillance (mobile and static)
- Risk Assessment & Threat Mitigation
- Crisis Management & Incident Response
- Client Relationship Management
- Business Development
- Compliance & Licensing (Private Security legislation)
- Team Leadership & Training
- Conflict Resolution & De-escalation ship & Training
Career Break
Family Support
Saint Kilda , Dunedin
07.2024 - 05.2025
- Took time away from professional work to provide support for a family member in 24/7 mental health disability care.
- Coordinated with healthcare professionals and disability services to ensure wellbeing.
- Strengthened skills in empathy, crisis management, and advocacy.
Security Supervisor
National Protective Services
South Melbourne, Melbourne Australia
09.2016 - 11.2023
- Supervised security personnel to ensure strict adherence to protocols and procedures.
- Conducted thorough patrols and inspections to identify security vulnerabilities.
- Monitored CCTV and alarm systems for immediate detection and response to breaches.
- Coordinated emergency responses, providing first aid and CPR as necessary.
- Prepared detailed incident reports and communicated findings to management.
- Developed training programs for new hires and existing staff.
- Collaborated with law enforcement agencies to enhance security measures.
- Conducted risk assessments to implement effective mitigation strategies.
Residential Property Manager
Solutions Won - St Kilda Jessica House
Melbourne, Australia
03.2012 - 02.2016
- Evaluated rental pricing strategies, recommending changes to enhance market competitiveness.
- Monitored rent collections and reconciliations, ensuring compliance with regulations.
- Minimized vacancies through collaboration with owners on marketing, business plans, tenant outreach.
- Managed operations of 13 units, served 33 tenants, maintaining high tenant relations.
- Promptly handled tenant complaints, coordinating repair services as needed.
- Introduced prospective tenants to available units, conducting thorough tours.
- Communicated effectively with key tenant contacts to ensure facility satisfaction.
- Developed marketing strategies to promote unit availability successfully.
Owner Operator Cleaning Contractor
Taki It All Off
Melbourne, Australia
06.2005 - 08.2011
- Ordered and stocked cleaning supplies based on workload and upcoming jobs.
- Organized industrial cleaning products in accordance with safety procedures.
- Delivered quality customer service to address urgent cleaning requests.
- Managed daily operations of personal care service business, including staff hiring and training.
- Developed marketing strategies to attract new clients and promote services.
- Ensured compliance with local, state, and federal regulations throughout operations.
- Conducted thorough cleaning of residential and commercial spaces to maintain high standards.
- Trained new staff on effective cleaning techniques and safety protocols.
Career Break
Family Care
Boxhill , Melbourne Australia
02.2000 - 2005
- Focused on raising two children as a single parent with shared care responsibilities.
- Managed household operations, budgeting, and scheduling.
- Developed resilience, adaptability, and conflict resolution skills.
Hospitality Cafe Customer Service Manager
Eurest Catering Management
Wellington, New Zealand
10.1995 - 07.1999
- Handled customer concerns promptly, escalating major issues to supervisor as needed.
- Delivered exceptional service by actively listening and addressing customer inquiries.
- Maintained outstanding attendance record, consistently arriving ready for immediate work.
- Oversaw daily operations to ensure high productivity levels across the team.
- Resolved conflicts and negotiated agreements that benefited all parties involved.
- Participated in team-building activities to strengthen relationships and collaboration.
- Demonstrated flexibility by working nights, weekends, and holidays as required.
- Successfully maintained clean driver's license and reliable transportation access.
Network Marketer
Own Business (Amway Corporation NZ)
Annes brook Drive, Nelson
06.1992 - 08.1995
- Developed and implemented marketing strategies to expand customer base and increase sales.
- Conducted product demonstrations to showcase benefits and educate potential customers.
- Built and maintained client relationships through regular communication and support.
- Organized training sessions to enhance team members' knowledge of products and services.
- Collaborated with distributors to exchange best practices and maximize resources.
- Provided efficient customer support to resolve inquiries and issues promptly.
- Recruited, hired, and trained new employees to optimize profitability and performance.
- Maximized sales by maintaining organized displays and ensuring products were fully stocked.
Owner/Operator
Cheap Sweep Chimney Sweeping and firewood
Annes brook Drive, Nelson
06.1991 - 08.1995
- Operated chimney sweeping equipment, ensuring safety and operational efficiency.
- Managed customer appointment scheduling and service visit logistics.
- Conducted thorough chimney inspections to detect hazards and issues.
- Maintained inventory of firewood and supplies to support efficient operations.
- Implemented safety protocols for compliance with industry standards.
- Developed marketing materials to enhance visibility of chimney sweeping services.
- Established strong client relationships through exceptional service and quick issue resolution.
- Monitored business financial performance weekly to ensure fiscal responsibility.
General Hand
Skeggs Fisheries Pty Ltd
Annesbrook, Nelson
03.1987 - 01.1991
- Assisted team members in upholding safety and cleanliness standards.
- Inspected finished products to ensure quality and compliance with specifications.
- Managed inventory of materials to enhance workflow efficiency.
- Collaborated with colleagues to optimize assembly processes, minimizing downtime.
- Trained new employees on operational procedures and best practices.
- Operated machinery for product assembly according to specifications.
- Maintained a clean workspace to promote safety and efficiency.
- Conducted regular maintenance checks on tools and equipment.
Education
CPR First Aid Training -
Advanced CPR & First Aid
Melbourne Australia12.2023
Fire and Safety Australia -
Chief And Fire Warden Training
Melbourne Australia12.2023
Business Risk International - Security Operations
Business Risk International
Melbourne Australia07-2016
Some College (No Degree) - Security Operations And Risk Management
Australian Security Industry Association
Melbourne 01-2016
Some College (No Degree) - Property Management And Real Estate Sales
Real Estate Institute of Victoria Ltd
Melbourne Australia11-2014
Skills
- Security operations management
- Team leadership
- Incident response and investigation
- CCTV monitoring
- Crisis management
- Risk assessment
- Report writing
- Emergency response
- Customer service
- Training and development
- Access control systems
- Threat analysis
- Policy development
Certification
- Business Risk International - Security Operations, 2016
- CPR First Aid Training - Advanced CPR & First Aid, 2023
- Fire and Safety Australia - Chief and Fire Warden Training, 2023
- Australian Security Industry Associations Limited, 2023
- Conflict Resolution
- Manual Handling
- Customer Service
- How to Communicate Effectively
- Business Writing Skills
- Understanding Body Language
- Infection Control in the Workplace
- Hazard Identification
- Handling Angry and Upset
- Full Driver's License, 2025
- Private Security License Victoria, 2025 - 2028
Accomplishments
- Successfully led a team of security officers, enhancing overall security and reducing incidents by 30% in a market condition.
- Implemented advanced security protocols and training programs, resulting in improved team performance and efficiency.
- Recognized for outstanding leadership and commitment to maintaining a safe and secure environment.
- Received commendations for exceptional performance in crisis management and conflict resolution.
References
- Glenn Saunders, Operations, National Protective Services, Melbourne, VIC, Australia, 03 9690 4733, +61414 899 059
- Rob Apps, Operations, South Melbourne Market, Melbourne, VIC, Australia, +61438 663 433
- Harry Torosidis, Traffic Management, Melbourne, VIC, Australia, +61413 025 106
Timeline
Owner Operator
Takitimu Protective Services
07.2025 - Current
Career Break
Family Support
07.2024 - 05.2025
Security Supervisor
National Protective Services
09.2016 - 11.2023
Residential Property Manager
Solutions Won - St Kilda Jessica House
03.2012 - 02.2016
Owner Operator Cleaning Contractor
Taki It All Off
06.2005 - 08.2011
Career Break
Family Care
02.2000 - 2005
Hospitality Cafe Customer Service Manager
Eurest Catering Management
10.1995 - 07.1999
Network Marketer
Own Business (Amway Corporation NZ)
06.1992 - 08.1995
Owner/Operator
Cheap Sweep Chimney Sweeping and firewood
06.1991 - 08.1995
General Hand
Skeggs Fisheries Pty Ltd
03.1987 - 01.1991
CPR First Aid Training -
Advanced CPR & First Aid
Fire and Safety Australia -
Chief And Fire Warden Training
Business Risk International - Security Operations
Business Risk International
Some College (No Degree) - Security Operations And Risk Management
Australian Security Industry Association
Some College (No Degree) - Property Management And Real Estate Sales
Real Estate Institute of Victoria Ltd
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