Bryan Bejoc
Christchurch,New Zealand
Summary
A confident, reliable and enthusic individual with previous customer service experience. I enjoy helping clients customers and individuals, and solving any problems that they may have I am a great communicator over the phone, face to face and via email. I strive to work well under pressure and love to keep myself and my workflow organized. As an experienced customer service advisor I take an enthusiastic approach, combined with a friendly genuine dedication to customer satisfaction. I also have approximately four years of experience using the Salesforce database, allowing me to manage customer information efficiently, track cases accurately, and help ensure a polished, professional, and customer-focused service journey.
Overview
10
10
years of professional experience
Work History
Technical Support Specialist
ONE NZ (ONE NEW ZEALAND)
Christchurch Central City, New Zealand
07.2022 - Current
- Served as the first point of contact for incoming technical service calls for Consumer and business customers
- Provided troubleshooting over the phone for their wifi and mobile connection problem.
- Helped the customer book a technician such as Chorus, Downer, etc., if a fault is found after the troubleshooting.
- Explained billing issues and prorated charges from the customers account.
- Provided details of the cost of broadband and mobile plans.
- A case was created for the customer, as the problem was not resolved on the same day, and we will get in touch with the customer to resolve the issue.
- Provided one time fixed resolution to customers.
Sales Representative
Spark New Zealand Limited
Christchurch, New Zealand
06.2022 - 02.2023
- Developed key customer relationships to increase sales.
- Upselling Spark products and services to achieve personal KPL.
- Resolving billing issues and queries.
- Providing help to (elderly) customers about their technical concerns while rendering health checks for their respective accounts.
- Performing post sales analysis and after sales service to guarantee customers satisfaction.
- Highly safeguarding customers private information at all times.
Technical Support Representative
Techmahindra
Cebu City, Philippines
11.2021 - 02.2022
- Supported customers with online billing, access and account issues.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Assisted the customer in understanding products, components, and systems using a technical demonstration.
- (The job is based in Australia.)
Ordinary Seaman
Hartman Crew
Manila, Philippines
06.2021 - 10.2021
- Attached hoses and operated pumps to transfer substances to and from liquid cargo tanks.
- Checked levels and monitored equipment to regularly oil and lubricate for smooth functioning.
- Monitored equipment for leaks, loose pipes, broken lights or other issues and informed mechanics of repair needs.
- Swept, mopped and washed down decks to remove dirt and debris.
- Spliced and repaired ropes, wire cables or cordage.
- Lowered and manned lifeboats during emergencies.
- Stood watch in ships' bows or bridge wings to look for obstructions or locate navigational aids.
- Was assigned in Tanker Ship.
- (International Based)
Healthcare Customer Service Representative
Optum Global Solutions
Lahug, Philippines
10.2019 - 10.2021
- Promoted available products and services to customers during service account management and order calls.
- Filled the medication orders for customers.
- Ran the order and explained customer the SLA of the medication before it.
- Talked to Doctors and nurses about the medication of customer such as skyri, copaxone, Cosentys, Otala, mavyret, botox, tacrolimus, mycophenolate and etc.
- (Job is Based in USA Contact Center)
Retention Customer Service Representative
Concentrix
Cebu City, Philippines
04.2018 - 09.2019
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Saved customer by providing special offers for them to stay the company.
- (Sirius XM Account based in USA)
Customer Service Representative
The Results Company
Lapu-Lapu City, Philippines
06.2016 - 03.2018
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- (Sprint Account Based in USA)
Outbound Sales Call Center Agent
CKEE Outsourcing Solution
, Philippines
02.2016 - 05.2016
- Collaborated with new customers to give details about company offerings.
- Followed up on sales leads through outbound calling.
- Developed new leads each day at or above quotas.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- (Job is Based in USA)
Education
Bachelors of Science - Marine Transportation
University of The Visayas-Main Campus
Cebu City, Philippines10.2018
Skills
- Oral Communication
- Written Communication
- MS Word
- MS Excel
- MS PowerPoint
- Work Under Pressure
- Customer Satisfaction
- Flexible
- Stress management
- Customer relations
- Billing resolution
Accomplishments
Academic Excellence Awardee
Timeline
Technical Support Specialist
ONE NZ (ONE NEW ZEALAND)
07.2022 - Current
Sales Representative
Spark New Zealand Limited
06.2022 - 02.2023
Technical Support Representative
Techmahindra
11.2021 - 02.2022
Ordinary Seaman
Hartman Crew
06.2021 - 10.2021
Healthcare Customer Service Representative
Optum Global Solutions
10.2019 - 10.2021
Retention Customer Service Representative
Concentrix
04.2018 - 09.2019
Customer Service Representative
The Results Company
06.2016 - 03.2018
Outbound Sales Call Center Agent
CKEE Outsourcing Solution
02.2016 - 05.2016
Bachelors of Science - Marine Transportation
University of The Visayas-Main Campus