Bryan Wang
Singapore,Singapore
Summary
As an IT professional deeply interested in advancing my career in PCI DSS, SOX, and ISO 27001, I am eager to contribute to your team. With a strong motivation for continuous learning and improvement, I am adaptable and willing to go the extra mile to support and lead initiatives. My enthusiasm for PCI DSS and audit work is rooted in my belief that my skills and experience can significantly benefit your organization. I am confident that I can make a valuable contribution to your team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Information Security Analyst
FedEx Express PTE LTD
05.2021 - Current
- Vulnerability Management – Monitoring and Tracking Vulnerabilities, Coordinating Remediation Efforts, Advising on Vulnerability Management and Reporting and documentation for the APAC region
- Technology Risk Review (FIRST Coordinator) – Reviewing and assessing APAC solutions prior to move to production
- Providing advisory on the technological processes, security guidelines and data privacy regulations involved
- Compliance (Standards) – Advisory to organizational enquiries about Information Security standards and ensuring compliance; Information Security standards are being followed and adhered in the FedEx
- PCI DSS Audit – Compliance Champion for APAC & MEISA PCI DSS assessments
- Including planning & coordination across designated sites and the remediation of identified Gaps, Network and onsite physical security Audit across APAC and MESIA
- SOX Audit – Compliance Champion for SOX Audits for APAC on remediation of gaps
- On-Site Audit Conduct – Conducting onsite audits for vendors in the APAC region to assess compliance with security standards and contractual obligations
- Vendor Contractual Review – Collaborative Involvement with Legal Teams to verify that proposed contractual terms align with organizational Infosec policies, regulatory requirements, and industry best practices
- Awarded the Infosec Shield Award for outstanding performance for PCI DSS for 2 consecutive years (2022 & 2023) in 2024
- ISO27001 Internal Auditor Certified Planned CISA Exam by Aug 2024
Senior Executive – APPLE Account
DB SCHENKER, ASIA PACIFIC
04.2024 - 09.2024
- Monitoring and Root Cause Analysis – Monitoring invoice fallouts across countries using reports from pre-audit company
- Identifying root causes of billing exceptions and providing guidance on resolutions to leads
- Tracking and Monitoring – Tracking and ensuring timely billing and submission of e-invoices
- Meeting APPLE-set targets for billing accuracy and timeliness
- Coordination and Communication – Coordinating monthly/quarterly business reviews with APPLE
- Engaging in discussions to review billing performance and address concerns
- Investigation and Process Improvement – Leading investigations to identify causes of invoicing discrepancies
- Reviewing current processes, identifying inefficiencies, and implementing improvements
- Reporting and Compliance – Generating internal reports aligned with customer requirements (QBR and SOA reports) and ensuring billing accuracy and timeliness metrics to meet APPLE expectations
- Technical Support and Training – Supporting countries with electronic billing transmission failures
- Troubleshooting technical issues with the IT team and raising change requests for system modifications
- Training – Conducting training sessions to ensure compliance with billing SOPs at the country level.
Quality Optimization Specialist
DHL ECOMMERCE, Asia Pacific
04.2024 - 03.2024
- Quality Reporting – Compiled daily and weekly quality reports for top lanes within Asia Pacific, providing insights to Senior Management Teams (SMT) and local quality teams
- Operational Efficiency Analysis – Conducting in-depth analysis of operational efficiency, Identifying potential and existing route challenges and opportunities
- Making recommendations to senior management and business partners based on analysis findings
- Coordination and Collaboration – Cross-Coordination across-business units (BUs), regional, and local quality teams to address service quality issues
- Achieving transit time Key Performance Indicators (KPIs)
- Escalation Management – Led investigations on escalations related to missing shipment cases handled by local quality teams
- Vendor Management – Managed vendor relationships, identifying potential transport issues and ensuring Service Level Agreements (SLAs) were met
- Data Analysis and Reporting – Provided data analysis support for the development of major reporting tools to measure lane performance, particularly in the US and AU markets
- Database Management – Maintained data integrity in the SQL Database, performing routine checks to ensure accuracy and reliability of data
- Process Improvement – Reviewing and streamlining existing processes, created Standard Operating Procedures (SOPs) for country-level quality reporting and standardization
- Training and Development – Trainer and advisory for APAC country leads, aimed at enhancing understanding and implementation of quality reporting processes and SOPs.
Operations Program Analyst
DHL EXPRESS
10.2024 - 04.2024
- 3CA Application Rollout – Led the rollout of the 3CA (Three Clicks Away) application across the APEC region
- Coordinator and lead tasked to resolve technical issues and successful deployment of the application
- Regional Procurement System Development – Managed and developed a system to streamline regional procurement of manual waybills
- Achieved over 10% reduction in total volume through accurate forecasting and efficient management
- Intermediary Role – Acted as an intermediary between DHL Business Units, ECOMMERCE, and EXPRESS
- Ensured correct manifestation of customer integration EDI messages into DCVS (Data Collection and Visualization System), following the sun-setting of SCL (Service Component Locator)
- Documentation and Process Improvement – Documented work guides and processes for all the above activities
- Made recommendations to improve guides distributed across the APEC region, enhancing operational efficiency and consistency
- Data Analysis and Reporting – Conducted data analysis and generated reports on various metrics including ODD (On Demand Delivery) performance, ESS (Electronic Shipping Solutions) Tools, and EFR (Electronic Freight Release).
Global Quality Control Centre Specialist
DHL EXPRESS
04.2024 - 10.2024
- Monitoring Shipment Transit – Monitored DHL shipments globally from shipper to customer across airports and DHL facilities
- Acted as a facilitator between Operations, Customer Service, and Third Parties to ensure shipments met transit time Key Performance Indicators (KPIs)
- Coordination and Incident Management – Coordinated daily with cross-functional teams across different countries and ranks to manage escalations, service incidents, and unexpected transit delays
- Reporting and Data Analysis – Compiled daily reports for key customers on shipments with transit time impacts
- Utilized advanced Excel functions such as Pivot Tables and VLOOKUP for data analysis and reporting purposes
- Investigations and Problem Solving – Led investigations on missing shipments by reviewing loading processes, viewing CCTV footage, and conducting warehouse searches
- Analysing information to identify issues and instructed further checks to locate shipments
- Application Development Support – Provided data analysis support for the development of a major internal application, contributing to process improvement initiatives
- Specialized Shipment Handling – Monitored Non-Processable Item (NPI) shipments for a major customer, ensuring strict transit schedules were met with a high fulfilment rate of 99.8%
- Gained proficiency in multiple in-house and external applications to aid in shipment analysis
- Training and Development – Participated in shipment processing at DHL Express Singapore Hub and service centres to understand warehouse operations and shipment handling procedures
- Underwent internal training on special handling requirements for various shipment types, enhancing knowledge of potential delays and clearance issues
- Quality Assurance and SOP Compliance – Conducted root cause investigations for service failures to identify Standard Operating Procedure (SOP) non-compliance
- Implemented corrective actions to close service quality gaps and improve overall operational efficiency.
R&D Assistant
ABSOLUTE KINETICS CONSULTANCY
06.2024 - 01.2024
- Supporting Training and Assessment Programs – Manage operations and administrative procedures for training and assessment programs
- Schedule courses, maintain documentation, and ensure smooth execution of training activities
- Cross-Departmental Liaison – Coordinate with the Training Management Department and Customer Service Department to facilitate seamless execution of training and assessment processes
- Statistical Analysis and Reporting – Provide statistical analysis and prepare monthly reports on training activities and results
- Analyse data to assess training effectiveness and identify areas for improvement
- Resource Management – Develop an inspection and maintenance system for all training resources to ensure they are in optimal condition and readily available for use
- Course Development and Improvement – Conduct research based on feedback evaluation from course attendees
- Make recommendations for improvements in future courses to enhance training quality and relevance
- Vendor Management and Procurement – Request tenders from vendors for purchasing equipment and training materials
- Manage procurement processes to acquire necessary resources for training programs
- New Course Development – Collaborate in the development of new courses tailored for upcoming projects or organizational needs
- Contribute to course design, content development, and implementation strategies.
Education
Master of Arts - Asian Studies (Economics And Politics)
University of Sydney
Sydney, NSW07.2013
Bachelor of Arts - Asian Studies (Economics And Politics)
Murdoch University
Murdoch, WA02.2012
Bachelor of Science - Information Technology
Ngee Ann Polytechnic
Singapore06.2006
Skills
- Threat Intelligence
- Security Awareness Training
- Vulnerability Assessment
- Risk Mitigation
- Compliance Management
- Critical Thinking Skills
Accomplishments
• Awarded the Infosec Shield Award for outstanding performance for PCI DSS for 2 consecutive years (2022 & 2023) in 2024
• Proven Track Record to reduce the Overall Vulnerability Risk for APAC
Certification
ISO27001
Timeline
Operations Program Analyst
DHL EXPRESS
10.2024 - 04.2024
R&D Assistant
ABSOLUTE KINETICS CONSULTANCY
06.2024 - 01.2024
Senior Executive – APPLE Account
DB SCHENKER, ASIA PACIFIC
04.2024 - 09.2024
Quality Optimization Specialist
DHL ECOMMERCE, Asia Pacific
04.2024 - 03.2024
Global Quality Control Centre Specialist
DHL EXPRESS
04.2024 - 10.2024
Information Security Analyst
FedEx Express PTE LTD
05.2021 - Current
Master of Arts - Asian Studies (Economics And Politics)
University of Sydney
Bachelor of Arts - Asian Studies (Economics And Politics)
Murdoch University
Bachelor of Science - Information Technology
Ngee Ann Polytechnic
Similar Profiles
Lee Kien Heng RichardLee Kien Heng Richard
Regional Account Manager at Schenker (Asia Pacific) Pte LtdRegional Account Manager at Schenker (Asia Pacific) Pte Ltd
Christy WashingtonChristy Washington
Admin/Package Handler at FedEx Ground/ FedEx ExpressAdmin/Package Handler at FedEx Ground/ FedEx Express
Daniela CiteraDaniela Citera
Customer Technology Solution Specialist at Fedex Express / TNT ExpressCustomer Technology Solution Specialist at Fedex Express / TNT Express