Brydie Henry
Mt Maunganui,BOP
Summary
I'm an enthusiastic, intelligent and hardworking individual with great organisation and people skills. I adapt easily to any work environment and communicate well with people of all backgrounds and enjoy contributing in environments that demand high performance. I handle pressure well and can be relied upon for a good sense of humour.
Overview
24
24
years of professional experience
Work History
Medical Receptionist
5th Avenue Family Practice
Tauranga, Tauranga
06.2021 - 12.2022
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Checked patients in and out for appointments and collected co-payments.
- Performed data entry tasks related to billing and collections procedures.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Completed relevant insurance and other claim forms.
Mortgage Advisor Support
Rothbury
Tauranga, Tauranga
06.2015 - 12.2016
- Assisted customers in preparing loan applications, gathering necessary documents and ensuring accuracy of information provided.
- Educated customers about the risks associated with different types of mortgages so that they can make informed decisions.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Cultivated strong relationships with external partners, such as lenders, title companies, escrow agents and other service providers.
- Prepared presentations outlining current mortgage options for clients based on their individual needs.
- Updated client account information and records in company databases.
- Developed and maintained a portfolio of clients to ensure repeat business.
- Informed customers of loan application requirements and deadlines.
Personal Banking Advisor
BNZ
Tauranga, Tauranga
06.2005 - 04.2006
- Conducted reviews and evaluations for cost-reduction opportunities.
- Identified transaction errors for unbalanced debits and credits.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Analyzed current financial data such as assets, liabilities, income and expense statements for individuals seeking loans or mortgages.
- Developed customized financial plans based on individual customer needs, goals, and risk tolerance.
- Determined whether members met eligibility requirements for new services.
- Collaborated with other departments within the organization to ensure a smooth onboarding experience for new customers.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Maintained and built strong client relationships through quality, personalized interactions.
- Participated in community outreach events related to personal finance education initiatives.
Account Manager
MIO
Tauranga, Tauranga
01.2005 - 06.2005
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Listened to customer needs to identify and recommend best products and services.
Executive Assistant
BP Oil International
London City, London
01.2003 - 12.2004
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Greeted visitors warmly upon arrival at the office premises.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Researched and prepared information for presentations to high-level executives.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
Account Manager
Telecom More Mobile
Tauranga, Tauranga
02.2001 - 12.2002
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Listened to customer needs to identify and recommend best products and services.
- Generated leads through cold calling activities.
Office Manager
Coombes Johnston BMW
Mt Maunganui, Mt Maunganui
01.1999 - 01.2001
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed office inventory and placed new supply orders.
Education
BBA - Business
AUT
Auckland04-1998
High School Diploma -
Tauranga Girls College
Tauranga12-1994
Timeline
Medical Receptionist
5th Avenue Family Practice
06.2021 - 12.2022
Mortgage Advisor Support
Rothbury
06.2015 - 12.2016
Personal Banking Advisor
BNZ
06.2005 - 04.2006
Account Manager
MIO
01.2005 - 06.2005
Executive Assistant
BP Oil International
01.2003 - 12.2004
Account Manager
Telecom More Mobile
02.2001 - 12.2002
Office Manager
Coombes Johnston BMW
01.1999 - 01.2001
BBA - Business
AUT
High School Diploma -
Tauranga Girls College
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