Brynee Wilson
Wānaka,Central Otago
Summary
Dynamic and adaptable professional with a proven track record of enhancing customer experiences and optimizing operational efficiency across diverse roles. Excelled in critical thinking and exceptional communication, significantly improving team performance and guest satisfaction. Demonstrated resilience and cultural sensitivity in fast-paced environments, achieving outstanding results.
Overview
10
10
years of professional experience
Work History
Stewardess
Heritage Expeditions
12.2023 - Current
- Attend to cleaning, serving and deckhand tasks onboard the Heritage Explorer ship whilst accomodating guests on their expedition travel around Stewart Island, Fiordland and Marlborough Sounds of New Zealand.
- Enhance passenger experience by providing exceptional customer service and attending to individual needs 24/7.
- Consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
- Handle challenging situations calmly and professionally, resolving conflicts between passengers or addressing concerns promptly.
- Managing all illnesses and injuries onboard, ensuring the necessary medical attention is provided.
- Service guest cabins daily paying attention to detail and ensure all public interior areas of the ship are clean and tidy.
- Take orders and serve breakfast, lunch and dinner to the guests, whilst helping the chef in the galley when required.
- Manage inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
Hiking Guide
New Zealand Trails
10.2023 - Current
- Guide guests around all of the South Island and Stewart Island on an active yet adventurous tour for 5 - 14 days, visiting many of New Zealand’s great walks, UNESCO World Heritage sites and communities.
- Be the friendly and knowledgeable face of the company for the guests who have travelled across the world to complete their bucket list adventure.
- Organise and manage up to 14 guests, whilst being an exceptional problem solver towards any conflict.
- Deliver clear safety briefings and instructions before each activity using effective communication.
- Administer first aid if there is an accident, use training and experience to respond accordingly.
- Create and maintain strong relationships with each guest and gain their trust throughout the challenging activities.
- Motivate, support and provide consistent positivity to ensure customer satisfaction.
- Safely drive the guests in a 17 seated van around the South Island, ensuring they feel calm and safe the entire tour.
- Prepare meals for the guests when required and ensure food safety requirements are followed.
- Be on call and able to assist guests at any given time during the trip.
- Effectively communicate, cooperate and create a strong connection with the co-guide to deliver exceptional customer service.
- Carefully configure the daily plan taking the weather, guest ability, track conditions and safety into consideration, liaising with the operations manager if needed.
ZM Music Director
New Zealand Media Entertainment
06.2018 - 10.2023
- Managed and maintained strong relationships with internal and external stakeholders.
- Regular reporting on mandatory and discretionary requirements programmed on ZM daily.
- Managed and lead my programming team by communicating effectively, being a responsible leader and resolving conflicts that may arise.
- Organised, created and directed weekly digital content for social media (ZMs Locals Only, ZMs Acoustic Corner).
- Analysed demographic research and made playlist decisions based on the data.
- Manually selected each song to play on ZM, acknowledging the responsibility that the correct music must be placed in the correct hour.
- Assisted in facilitating campaigns for international and domestic clients.
- Prepared and executed client meetings, interviews and events.
- Readily available to resolve programming or personal employee issues for ZM 24/7.
Pharmacy Assistant
Aspiring Pharmacy
04.2014 - 02.2016
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Advised customers on medicines and common ailments.
- Supported the dispensary team.
- Answered phones and provided information about order status, store hours and pharmacy procedures.
- Managed administrative systems
- Merchandised over-the-counter goods and rotated stock.
Education
Diploma In Human Nutrition -
The Nutrition Institute
Distance Learning 06.2021
Bachelor Of Broadcasting Communications - Radio Broadcasting
Ara Institute of Canterbury
Christchurch, CAN03.2019
Mt Aspiring College, Wānaka - NZQA Level 1,2,3
Mt Aspiring College
Wānaka2015
Skills
- Critical thinking
- Exceptional communicator
- Time management and organised
- Attention to detail
- Teamwork
- Motivated
- Resilient
- Adaptable
- Empathetic
- Cultural sensitivity
Accomplishments
- 2023, Outdoor First Aid Certificate
- 2023, Basic Workplace First Aid Certificate
- 2023, Scuba Diving Certification - Advanced Open Water
- 2023, NZ School of Food and Wine - Food Safety Certificate
- 2023, Class 2 Heavy Vehicle License
- 2022, NZ Radio Awards Winner - Best Station Imaging
- 2021, NZ Radio Awards Winner - Best Station Imaging
- 2020, NZ Radio Awards Finalist - Best New Broadcaster
- 2015, Mt Aspiring College, Wānaka - Head Girl
Timeline
Stewardess
Heritage Expeditions
12.2023 - Current
Hiking Guide
New Zealand Trails
10.2023 - Current
ZM Music Director
New Zealand Media Entertainment
06.2018 - 10.2023
Pharmacy Assistant
Aspiring Pharmacy
04.2014 - 02.2016
Diploma In Human Nutrition -
The Nutrition Institute
Bachelor Of Broadcasting Communications - Radio Broadcasting
Ara Institute of Canterbury
Mt Aspiring College, Wānaka - NZQA Level 1,2,3
Mt Aspiring College
Similar Profiles
Karina LapointeKarina Lapointe
Contract Chef at Heritage Expeditions LtdContract Chef at Heritage Expeditions Ltd
Terry-Ann MuirheadTerry-Ann Muirhead
Expedition Specialist at Lindblad ExpeditionsExpedition Specialist at Lindblad Expeditions
MUSANGI MUTUAMUSANGI MUTUA
PR Executive at Ongeri ExpeditionsPR Executive at Ongeri Expeditions