Buffy Ansett
Auckland,AUK
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
23
23
years of professional experience
Work History
Account Manager (Sales)
Anglo Engineering
01.2025 - Current
- Newly Generated Position - Account Manager/Customer Coordinator
- Start up new role processes and call cycles
- Conduct regular client reviews, ensuring satisfaction and loyalty
- Identify and pursue new business opportunities to expand client base
- Follow up on quotes and potential orders
- Maintain accurate records of client interactions and project details
- Prepare reports on account status and project projects for internal reviews
- Client Relationship Management
- Client Meetings review project status
- Attend industry events
- Financial Forecasts monthly
- Open Order reports weekly
- Creating and managing a territory journey plan
- Nurturing and developing existing account base
- Quarterly SRM meetings
Customer Services Coordinator
Anglo Engineering
01.2024 - Current
- Customer Service - inbound calls and emails providing support and information regarding order status
- Order management working closely with Design Engineers and dispatch team co-ordinating customer orders in a timely manner
- Daily dispatch reports coordination
- Monthly sales reports, along with financial forecasts reporting to GM and Owner
- General reception duties
- Maintaining customer information in Optimis
Customer Service/Sales Support/Archgola Support/Office Administrator/Receptionist
PSP LTD
03.2021 - 01.2024
- Company Overview: A Nationwide importer and supplier of products to the Signage/Building/ Roofing/Architectural industries including small, large and commercial/chain business's
- Front Desk Reception - greeting customers for PSP/JSC companies
- Handling inbound and internal phone calls/emails/walkins
- Processing orders, enquiries, quotes, samples and co-ordinating with the warehouse dispatching of orders/collections/logistics
- Office administration of filing warehouse paperwork
- Taking payments, processing of Credits and Freight Claims
- Internal Sales Support for Office/Road based Reps and office based Ops Manager
- Support for warehouse staff/coordinator
- Archgola Support processing orders, co-ordinating with Archgola Head Office and their Installers along with other PSP branches to dispatch
- Handling credits, and complex issues that arise and need attention immediately
- Handling inbound phone calls/emails, stock enquiries, credits and product/freight issues from Builders Merchants
- A Nationwide importer and supplier of products to the Signage/Building/ Roofing/Architectural industries including small, large and commercial/chain business's
Owner/Operator
Direct Supply Co.
01.2019 - 01.2021
- Administrative - Start up business - Implement Accounting/Payment software and integration
- Invoicing and Accounts
- Sales via direct selling and social media marketing
- Customer service and deliveries
- Stock management and ordering
- Website management
- 2yrs with XERO accounting software
- Receiving orders and packing
- Follow up customer relationships
Hair & Barber Wholesale Manager
Simms Jones Ltd
01.2013 - 01.2018
- Source and manage new and existing stock
- Merchandising showroom
- Staff and customer training on new and current products (PK)
- Customer enquiries Facebook/Phone/Email/Website
- Website Maintenance
- Social Media Marketing
- Time Management
- Daily duties of opening and closing the showroom
- Processing orders and incoming stock
- MYOB accounting software Course and 3yrs experience
Customer Service
The Pest Control Company
01.2010 - 02.2011
- Customer Service Phone Based Sales and Enquiries
South Island Rep
Xbox NZ
01.2002 - 01.2005
- Responsible for the Launch of XBOX into the NZ market
- Staff and Store Training on new release products
- Time Management skills
- Merchandising store fronts and in-store displays
- South Island Account Manager
Education
Certificate - Hairdressing with Honours
Ruben Blades Hairdressing Academy
Christchurch01.2010
Skills
- Management Office/Administration
- Multi Tasking
- Sales
- Dispatch
- IT base knowledge
- Mac Systems
- Windows Systems
- MYOB
- XERO
- NETSUITE
- Optimis Systems
- Marketing
- Social Media
- Sales - Retail and Wholesale
- B2B
- B2C
- Inventory Management
- Website Management
- Merchandising
- Customer Support
- Internal Sales Support
- Excellent Customer Centricity
- Effective written and verbal skills
- Interpersonal Skills
- Professional and Respectable Presence
- Ability to see and drive process inefficiencies for growth
- Client relations
- Teamwork and collaboration
- Account management/development
- Issue resolution
- Project management
- Documentation and reporting
- Client rapport
- Customer relationship management (CRM)
- Order management
- Cold calling skills
- Data analytics
- Order processing
- Customer training
Hobbies and Interests
- Cycling
- Walking
- Organizing events
Timeline
Account Manager (Sales)
Anglo Engineering
01.2025 - Current
Customer Services Coordinator
Anglo Engineering
01.2024 - Current
Customer Service/Sales Support/Archgola Support/Office Administrator/Receptionist
PSP LTD
03.2021 - 01.2024
Owner/Operator
Direct Supply Co.
01.2019 - 01.2021
Hair & Barber Wholesale Manager
Simms Jones Ltd
01.2013 - 01.2018
Customer Service
The Pest Control Company
01.2010 - 02.2011
South Island Rep
Xbox NZ
01.2002 - 01.2005
Certificate - Hairdressing with Honours
Ruben Blades Hairdressing Academy
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