Deborah Suzette MALONE

Installing all hardware and software for the Australian National Broadband (NBN) internet. Similar to Chorus in New Zealand

• Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
• Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
• Demonstrated to customers proper methods for operating equipment after it had been installed.
• Liaised with internal departments to optimize productivity and efficiency.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

Full time foster parent to 6 teenagers over the 5 years

• Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
• Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
• Participated in ongoing training opportunities to stay current on best practices in foster care provision.
• Maintained accurate records of foster children''s progress, including medical appointments, medications, school achievements, and behavioral issues.
• Offered extensive care to troubled older children
• Enhanced the well-being of foster children by providing a safe, nurturing environment and addressing emotional, social, and educational needs.
• Implemented creative problem-solving techniques to address challenging behaviours exhibited by some foster children while maintaining a supportive atmosphere within the home setting.
• Assisted older youth transitioning into adulthood by providing guidance on essential life skills and decision-making processes.
• Coordinated with therapists, counsellors, and other professionals to create individualized plans for each child''s development.
• Fostered a sense of belonging among all household members by celebrating achievements, special occasions, and cultural traditions together.
• Effectively managed financial resources available for the care of each child within state guidelines.
• Taught older children about money, driving and other important life skills.
• Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
• Documented data and completed accurate updates to case records.

Service of customers at a service station for fuel, shop goods and a fully accredited restaurant

• Dealing with a variety of customer on a daily basis
• Maintained a safe working environment by adhering to established health and safety protocols during working shift.
• Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
• Dealing with a variety of customer grievance and making sure that they leave the premises as happy as they came in
• Reacted calmly during times of highly stressed or emergency situations.
• Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.

Owner and operator of Curra Ridge Horse Rides. 7 years’ operating in the Queensland tourism industry

• Creating a safe and happy environment for visitors
• Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
• Completing all correspondence required with a small business including invoicing, bookkeeping and government correspondence required from authorised operation of a business
• Meeting people from a variety of backgrounds and managing their special requests to meet their requirements
• Established strong customer relationships through excellent communication and attentive service
• Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
• Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
• Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.

23 years policing in Queensland. Majority of service spent in Far North Queensland. Left with the rank of Detective Sergeant, Officer in Charge, Cooktown Criminal Investigation Branch, Cooktown

• Leading and co-ordinating major criminal investigations-accountable for actions of staff members and results achieved
• Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
• Provide detailed and referenced reports to State Governments, senior management of State Police Forces, Crime Commissions and other agencies
• Develop working relationships and continued close liaison with lawyers, accountants and relevant outside agencies
• Increased case resolution rate through diligent evidence collection, analysis, and interpretation.
• Conducted community outreach programs to educate public on crime prevention strategies.
• Managed complex case loads efficiently, prioritizing tasks for optimum outcomes.
• Undertook numerous successful investigations involving cultural awareness and differing socio-economic conditions over a 23 year career
• Maintained confidentiality of sensitive information while sharing vital intelligence with appropriate colleagues for effective case resolution.