Bulou Esiteri Keva Wilson

• To obtain accurate and complete data and documents in line with AML programme
• To complete periodic and event driven reviews in line with procedural guidelines
• To complete enhanced due diligence where required and follow the escalation process
• Data quality analysis and identification of improvement opportunities
• Handling reviews of high-risk-clients when it comes to risks posed by Adverse Media, PEPs, Geography and Complex structures and meeting their heightened review requirements
• Identify and escalate suspicious activity
• Provide assistance to the branch network for AML/CDD completion
• Complete FATCA/CRS indicia checks
• Upskill and share knowledge where required
• Assessment of PEP for materiality and applicable risk
• Ensure all forms and documents are all accurate and certified and verified to the AML programme standard
• Investigate, analyze and determine risk by Knowing our clients

• Processing high volumes of trade loans/payments for customers who needed financial assistance (Export & Import goods)
• Sanction screening on countries, Ports, Vessels, Masters of the vessels and related entities on every transaction processed
• Frequent weekly trainings and daily buzzes to improve processes and reduce reworks

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Processing high volumes of international payments for 15 ANZ branches in the Pacific.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Educated customers on use of banking website and mobile apps.
• Processed customer transactions promptly, minimizing wait times.
• Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Stocked supplies for customers and personal teller station.
• Maintained friendly and professional customer interactions.
• Living the ANZ values

- Complete oversized and approval for the offshore team when four eyes check are enforced

- Provide meaningful feedback to the offshore team on cases reviewed. Raising themes of poor performance to the Sanctions lead to arrange targeted training

- Sanctions alert review as the escalation point from first check, conduct investigations to rule out a true Sanctions link and where this cannot be achieved escalate to the senior sanction analyst

- Management of all Sanctions queries from correspondent banks regarding outward transactions

- When required train and coach new individuals and teams including supporting peer to peer development and capability growth

- Identify continuous improvement opportunities in process, policy and practices; taking ownership to implement

- Contribute to development of Sanctions polices, processes and strategic direction.

- Recognising patterns in transaction behavior and providing this to the senior payments analysts where there could be enhancements to the list to manage alerts

- Complete reconciliation of data sets to communicate the status of held payments to the international team