Byron Harkema
Auckland,Botany Downs
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Sales Support Specialist
Sektor Ltd
525E Great South Road, Penrose, Auckland
11.2022 - Current
- Boosted sales performance by providing timely and efficient support to the sales team.
- Streamlined sales processes for increased revenue generation through effective communication and collaboration with cross-functional teams.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Contributed to the achievement of sales targets by assisting in lead generation and prospecting activities.
- Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
Warehouse team member
Sektor Ltd
04.2021 - 11.2022
- Improved warehouse efficiency by optimizing storage layouts and implementing inventory management systems.
- Enhanced team productivity by coordinating daily tasks, streamlining processes, and providing clear communication.
- Maintained a safe working environment with regular safety audits and adherence to company policies and regulations.
- Assisted in reducing order processing times through effective use of warehouse equipment and technology.
- Collaborated with cross-functional teams for seamless coordination of shipments, ensuring timely delivery to customers.
- Contributed to the achievement of company goals by consistently meeting or exceeding performance targets in various warehouse operations.
- Developed strong relationships with coworkers, fostering teamwork and collaboration for improved efficiency.
Manager of Learning Creationz
Learning Creationz
Auckland, AUK
03.2016 - 11.2020
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
Education
Macleans College
Auckland, NZSkills
- Customer Needs Assessment
- Customer Relationship Management
- Customer Order Management
- Complaint Resolution
- Goal setting
- Attention to detail
- Client retention
- Time management
- Problem-solving
- Organizational skills
- Microsoft Office expertise
- CRM software proficiency
- Strong communication
- Active listening
- Product knowledge
Accomplishments
Accurately entered $6,500,000 worth of orders in CRM in the last year based on quotes I had done for customers and incoming day to day orders.
Timeline
Sales Support Specialist
Sektor Ltd
11.2022 - Current
Warehouse team member
Sektor Ltd
04.2021 - 11.2022
Manager of Learning Creationz
Learning Creationz
03.2016 - 11.2020
Macleans College