Uma Maheshwar Reddy
Auckland,New Zealand
Summary
A strong collaborator and creative problem solver who possess a demonstrated background in the profile of Networking, Hardware & Help desk Support. I have hands on and detail oriented approach to ensuring the smooth operation of communication networks. I am confident that I will be able to manage customer expectations and communication. I am expert at anticipating and mitigating potential failures, and have extensive experience of route cause analysis, fault isolation and firewall configuration. I have excellent client facing skills and superb attention to details means that I can follow complex technical instructions to not only troubleshoot problems but also keep end users happy.
Overview
13
13
years of professional experience
Work History
Data Center Operator
Datacom
Auckland, AUK
02.2023 - Current
- Provide first level support and hands and eyes services to our Data Centre customers
- Ensure health and safety requirements are adhered to.
- Provide consistent and excellent management of data centre assets.
- Delivery of customer facing activities and fostering customer relationships
- Installation and/or management of Data Centre infrastructure including power systems, IT and telecommunications equipment, cabling and server racks.
- Ensure adherence to (and documentation of) existing and new standards relating to customer change
- Completion of all operational tasks assigned in a timely manner and communication of status.
- Data Centre incident management
- Ensuring all Datacom security objectives are strictly adhered to it
Team Member - Helpdesk & Technical Support
Ktc Group Ltd
Auckland, New Zealand
07.2015 - Current
- Provide technical assistance and support for incoming queries and issues related to Computer systems, software, and hardware.
Internship Training - Remote Support Engineer
Think IT
New Zealand
03.2015 - 07.2015
- Respond to service tickets primarily through LabTech software with the occasional phone Conversation as well.
System Administrator
Acharya Institutes
India
10.2011 - 09.2013
- Technical support, End-User service and handling escalations.
Education
NZQA Level 7 : Diploma In Computer Networks And Security -
Avonmore Territory Institute
Auckland, New Zealand09.2014
Bachelor Of Technology -
JNT University
01.2010
Skills
- Decisive: Able to evaluate complex technical information and determine the best course of action to resolve problems, improve systems, and minimize cost
- Professional: With a personal commitment to exceed client expectations through attention to detail, and the ability to thrive in time-driven, challenging
- Capable of resolving the majority of support incidents at the first attempt Analyzing network behavior
- Experience of working in both the public and private sectors
- Respond to queries pertinent to package details, e-commerce solutions, email configurations
- Create help desk documentation with step by step instructions on problem resolving techniques
Personal Information
Title: IT Technician | Helpdesk | ICT & Customer Support
Timeline
Data Center Operator
Datacom
02.2023 - Current
Team Member - Helpdesk & Technical Support
Ktc Group Ltd
07.2015 - Current
Internship Training - Remote Support Engineer
Think IT
03.2015 - 07.2015
System Administrator
Acharya Institutes
10.2011 - 09.2013
NZQA Level 7 : Diploma In Computer Networks And Security -
Avonmore Territory Institute
Bachelor Of Technology -
JNT University